“Our deadline is always as soon as you can get it online,” Buttry says. “We need to have workshops before launch … One of the things we’ll talk about is if you’re trying to crowdsource whether something is true you won’t repeat the rumor and say, ‘We’re trying to nail down this rumor.’ We might say ‘We’re trying to find out if you know anything about’ and state the topic.”

Along with being a way to facilitate crowdsourcing, it’s an important step in the direction of acknowledging that, as my friend David Cohn likes to say, journalism is a process, not a product.

Buttry says the box is also a way of being transparent about what is and isn’t contained in a story. Ultimately, he believes that exposing your challenges and weaknesses is a good way to build trust.

“We’re gong to make mistakes—I guarantee you that,” he says. “But we’re going to make and correct them in a transparent way that will build credibility.”

Correction of the Week

“A picture of Pearl Te Amo, sent to prison for drink- driving causing death and for failing to stop after the accident, was incorrectly captioned yesterday as Michelle Grace (pictured), who was the victim of the fatal crash. We apologise to the extended Grace family for the distress this mistake caused.” – The Southland Times (New Zealand)

If you'd like to get email from CJR writers and editors, add your email address to our newsletter roll and we'll be in touch.

Craig Silverman is the editor of RegretTheError.com and the author of Regret The Error: How Media Mistakes Pollute the Press and Imperil Free Speech. He is also the editorial director of OpenFile.ca and a columnist for the Toronto Star.