Yet many stations felt they were being run over, not catered to. Klose retired as chief executive in 2006 and for each person who describes him as “charming,” another person describes his successor, Ken Stern, as “tough.” Stern stepped up from his long-time position as Klose’s number two just as war was breaking out between NPR and its stations. NPR’s expansion plans needed more cash and its fundraisers were making incursions into local-station territories, seeking deep-pocketed donors. Ideas were bandied about to put a button on’s site to allow listeners to donate to NPR directly. At the same time, universal access to podcasts of some NPR programming on the site made it easy for online listeners to bypass their local stations. Alarmed and upset, the board dismissed Stern in March 2008 and began a search for his successor. And as if to prove that things could get worse, the recession started to bite and corporate underwriting dollars began to evaporate. Cash reserves and earnings from the endowment funded largely by the Kroc gift helped cushion the blow, but couldn’t counteract its full force.

NPR’s board selected Schiller out of an initial field of 150 candidates. Although she had never worked in radio, she had broadcasting cred—and the awards to prove it—from her years at CNN and the Discovery-Times Channel, a short-run partnership between suburban Washington-based Discovery Communications and The New York Times Company. And her tenure running, a digital news leader, capped the package, as the board sought a leader who could get public radio onto satellite and into iPhones.

“Our problem was not the quality of what we were doing on the radio,” said Howard H. Stevenson, a Harvard Business School professor who chairs NPR’s board. “Our problem was how to make the system more than the sum of its parts. How to build the power of public radio . . . as a cooperative venture rather than competitive ventures.”

For her part, Schiller said she hadn’t sought the job, but the more she learned about it, the more she liked it. “What dawned on me as I read and talked to a lot of people,” Schiller said, “was that this was like the job of my dreams. By the end, I really, really wanted it.”

Schiller confesses to sleeping with her BlackBerry next to her bed. She wakes at 6 a.m. to a flood of e-mails most days, and checks some thirty Web sites even as she spends time with her two kids as they get ready for school. On the drive to the office, she uses a headset: “I never actually dial or text, except at a red light.” She tries not to schedule early-morning meetings. “I need that mind-space time. I get too stressed out if I can’t get to those e-mails,” she said, then added with a smile, “but that’s for me to discuss with my psychiatrist.”

Schiller mixes her time in the office with plenty of trips around the country to meet with foundations and other donors, as well as NPR member stations. She previews her plans and appointments for each week in a blog she posts on Sunday nights, which is available to the entire NPR staff and its board of directors. “I’m surprised by what she puts in there—‘I’m meeting with this foundation’ or ‘I’m dealing with this issue,’” said Steven M. Bass, an NPR board member and president and chief executive of Oregon Public Broadcasting. “She has a way of dealing with people openly, honestly, and candidly.”

Those who work for her describe an almost-constant bombardment of e-mails from the boss. She estimates she sends about a thousand a week. “I didn’t interview with Vivian for this job, but I got an e-mail from her about fifteen minutes after I was hired,” said Mark Stencel, managing editor for digital news. Then, he recalled, came the deluge. “She conducts e-mail conversations about what’s happening at the executive level, at the staff level, at the station level, in the industry. We’re all talking about what everyone else is doing.” Stencel said he revels in this free-flowing dialogue, which obviates the need for endless meetings.

Jill Drew is a 2009-2010 Encore Fellow at CJR. She was an associate editor at The Washington Post until August 2009. For nine of her fourteen years at the newspaper, she was assistant managing editor for financial news.