Speaking of the Yankees and money, I saw a whole bunch of empty seats in the premium section at Yankee Stadium behind home plate during Friday evening’s fifth and deciding division play-off game. Sunday’s American League championship game also had lots of empty seats. How come?
Last point about baseball: What does Rodriguez’s apparent fall with so much left to be paid out on his bonanza deal mean for other superstars who are coming on the free-agent market this year or next and are looking to lock in long-term contracts?
3. United Airlines and Delta:
Last February, I praised Bloomberg Businessweek’s insider story of how United Airlines and Continental Airlines were tackling the nuts and bolts of their merger. Well, it’s now clear that however carefully they may have planned everything down to the last detail (or however carefully they told Bloomberg Businessweek they were planning it all), the logistics associated with the marriage have been a huge flop. As has been widely reported, the merged reservation and gate allocation systems have repeatedly failed, causing all kinds of customer grief. Bloomberg Businessweek needs to go back and tell us how these best-laid plans failed so miserably.
Meantime, as United suffers from these merger travails and American Airlines is in a tailspin mostly related to labor troubles while it sits in bankruptcy, Delta Airlines may be going in the opposite direction. From my own experience on some recent flights, as well as what I’ve heard from a few friends, Delta seems to be on the upsurge in terms of customer service and on time performance. Is that true? If so, why?
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