A Google search brings up a page giving some stats for DePaul Health Center. I learn that that 67 percent of patients would definitely recommend the hospital to family and friends; five percent probably or definitely would not. I clicked again on a link leading me to patient satisfaction survey results, and found that 69 percent of patients give the hospital their highest or a very high rating.

But what about the patient and his wrong-site kidney surgery? Families might be interested in what procedures led to the doctor’s error, and other troubles at the hospital. Kohler tells us, though, that is precisely what we cannot find out.

Trudy Lieberman is a fellow at the Center for Advancing Health and a longtime contributing editor to the Columbia Journalism Review. She is the lead writer for The Second Opinion, CJR’s healthcare desk, which is part of our United States Project on the coverage of politics and policy. Follow her on Twitter @Trudy_Lieberman.