And that’s the problem in Duhigg’s piece. While creditors are savvy and ingenious in the way they track data about their customers and train their personnel to make sure they can push the right buttons, consumers are tragically under-informed. And this imbalance goes sadly unmentioned in the article. Yes, creditors are devilishly clever, but cleverness and virtue are not the same thing. As the recession eliminates jobs, customers face ballooning interest rates allowed by fine print in complex contracts with clauses written in dense legalese. Because, unlike the creditors, they don’t have teams of analysts. Instead, consumers expect to rely on journalists to help them understand devious business practices and expose the devil in the details.
11:00 AM - May 19, 2009
The Psychology of Collections
NYT Magazine humanizes credit card companies instead of consumers
Who cares if it’s true? - Modern-day newsrooms reconsider their values
What Is Russia Today? - The Kremlin’s propaganda outlet has an identity crisis
And from the left…Fox News - There’s more to Fox News’ strategy of hiring liberals than creating a public boxing match
Why Skype isn’t safe for journalists - Here are some alternatives for secure voice calls to use instead
Placing a bet on USA Today - Gannett has long felt the television model could translate into print. Now it’s using its flagship paper to double down on that idea.
Email blasts from CJR writers and editors
Maybe everything when that name is “Satoshi Nakamoto”
Here’s what happens when the readers choose the frontpage story
The numbers on the Daily Mail don’t add up
Conservation group calls for donations of small knitted jumpers for birds who have been caught in oil spills
Stunning timelapse of Yosemite National Park
Who Owns What
A report from the Columbia University Graduate School of Journalism
Questions and exercises for journalism students.