Looking ahead. The focus so far has been on the technical glitches at the federal exchange’s website, but the navigator story is a good one to jump on. It’s not too soon to take a deep dive into how navigators—the people who are supposed to guide consumers through the new marketplace as they search for the right policy—are faring. Where do people find them? Are they accessible to everyone? Are they missing in some areas? How good a job are they doing? Reporters: find a candidate for exchange coverage and observe him or her going through the process of talking with a navigator and signing up. It’s the best way to answer the question.


Trudy Lieberman is a fellow at the Center for Advancing Health and a longtime contributing editor to the Columbia Journalism Review. She is the lead writer for The Second Opinion, CJR’s healthcare desk, which is part of our United States Project on the coverage of politics and policy. Follow her on Twitter @Trudy_Lieberman.