As I noted in January, this is the kind of follow-up this story needed. State officials tried for months to put a happy face on the new system for months, before turning on their outside consultant late last year. But the emails Van Sickler found show that state higher-ups had plenty of people telling them from the outset the same thing that reporters were finding on the ground—the new system is a mess.

Florida has a strong public records law, making it possible for reporters to test what state officials say. Kudos to both Dixon and Van Sickler for doing so.

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Susannah Nesmith is a Miami-based freelance writer and the faculty adviser to Barry University's student newspaper, The Barry Buccaneer. Follow her on Twitter @susannahnesmith.