One thing has been conspicuously absent from all criticism of online media and the future of news: an understanding of incentives. Incentives explain behavior. They explain nearly every major issue facing online media—from over-aggregation to speculative, iterative journalism, from pagination to the dearth of investigative reporting.
I understand these incentives intimately for a simple reason: It’s my job to exploit them. As a media manipulator for controversial media figures—billion-dollar brands like American Apparel, best-selling authors like Tucker Max and others who prefer to remain nameless—I use the Internet, specifically bloggers, to make and control news. I am asked to create fake scandals, get names in the news, launch products, spread disinformation, and protect against misinformation—all of which relies on an understanding of what makes blogs, and the web, work.
My former occupation is not easy to stomach, I’m sure. But I am asking you to put that aside, because we share the same goal: reform.
After watching my friends and clients get ravaged by shoddy online press, I eventually began noticing work like mine appearing everywhere. My job was so easy that it scared me. I remember one day, during dinner conversation, I mentioned some scandal, one that I knew was probably fake. I did it because it was too interesting not to pass along. I was lost in the same unreality I’d helped create. To borrow from Budd Schulberg’s description of a media manipulator in his classic novel The Harder They Fall, I was “indulging myself in the illusions that we can deal in filth without becoming the thing we touch.” I no longer have those illusions. That’s why I decided to write a book—Trust Me, I’m Lying: Confessions of a Media Manipulator—in which I explain what I do and why it works.
When I say “blogs,” I’m referring specifically to online sites from Gawker to Business Insider to The Huffington Post. But I also don’t think it’s a stretch to include everything from Twitter accounts to major newspaper websites, web videos to group blogs with hundreds of writers in this indictment. I don’t care whether the owners consider themselves a blog or not—collectively they are all subject to the same incentives (advertising revenue and traffic) and they fight for attention with similar tactics (from click-friendly headlines to rushed, real-time stories). They play the same game, just to different degrees.
The pageview imperative
Blogs make money by selling advertisements, and these ads are paid for by the impression (generally a rate per thousand impressions). Regardless of who sells it or who buys it, what matters is that every ad impression a site does is monetized, if only for a few pennies.
The pageview counters that publishers and advertisers use don’t differentiate between the types of impressions an ad gets. A consciously perusing reader is no better than an accidental reader. As long as the page loads and the ad is seen, a click is a click.
The business model for blogs encourages publishers and writers to value the click above other potential goals, such as truth, accuracy, or fairness. Consider the famous AOL memo that outlined what writers must consider before publishing on AOL’s online properties:
How many pageviews will this content generate? Is this story SEO-winning for in-demand terms? How can we modify it to include more terms? Can we bring in contributors with their own followers? What CPM will this content earn? How much will this content cost to produce? How long will it take to produce?
No mention of quality or accuracy. This is the new reality. A seasoned blog publisher like Nick Denton of Gawker knows that being evasive and misleading is one of the best ways to get traffic, traffic that increases his bottom line. In a memo to his bloggers in 2010, he gave specific instructions on how to best manipulate the reader for profit:
When examining a claim, even a dubious claim, don’t dismiss with a skeptical headline before getting to your main argument. Because nobody will get to your main argument. You might as well not bother You set up a mystery—and explain it after the link. Some analysis shows a good question brings twice the response of an emphatic exclamation point.

This is an interesting, clear, and concise warning to all of journalism. The question is 1.) will it be heeded 2.) will Mr. Holiday put his money where his mouth is and try to do better himself.
#1 Posted by Janet Dean, CJR on Thu 19 Jul 2012 at 04:02 PM
Ah; so apparently print journalism is in the crapper because of those naughty, yellowpress blogs. Nothing to do with the point that print media long since gave up accuracy for sensationalism themselves? Which is the chicken and which the egg? As for sensationalism driving views, that's likely true. And yet, at least a few people read sources for information and not just affirmation or topless models found in headless bars. A consistently accurate and trustworthy site gets my views (as few as they are) every day. The Sun or the Daily Mail or Huffpo only gets my views by virtue of a link from a site I trust.
#2 Posted by JohnR, CJR on Thu 19 Jul 2012 at 04:27 PM
Uhh, isn't CJR part of the problem here? Why give Holliday column space about himself? Didn't you just get p'wned?
Why not an interview, or a Chittum column about him, instead?
#3 Posted by SocraticGadfly, CJR on Thu 19 Jul 2012 at 09:41 PM
Kind of ironic to write a blog post about...I mean, he clearly makes good points - our media system needs a change. But he says right here it's his job to exploit blogs - so is he taking his own advice, or continuing to take advantage?
#4 Posted by Eric, CJR on Thu 19 Jul 2012 at 11:25 PM
Agree with Eric - while the points Holiday makes in this post are valid - has he really come clean? Not sure if I am sold on his goal of reform.
#5 Posted by JBux, CJR on Fri 20 Jul 2012 at 12:48 AM
After getting my google reader and RSS feeds filled with articles and blog posts about or by Ryan Holiday today....right on the relase of his book....gives me the hint that, yeah, this guy knows what he's doing.
I agree with previous posters - it will be very interesting to see what Holiday's next move will be after this book. Will we see another Tucker Max media stunt soon again? Or will we see a dramatic change in online journalism?
#6 Posted by Lionel D, CJR on Fri 20 Jul 2012 at 02:49 AM
Until we consider the sort of work Holiday does as 'litter' in a more literal sense of the word, we are unlikely to see things change. Driving readers and consumers away from thinking in page-clicks is a baby step forward, one already thriving in the zeitgeist these days. Its not a stretch to say many are revolted by what they see and experience in the news these days and have turned off entirely.
#7 Posted by Pia Sawhney, CJR on Tue 24 Jul 2012 at 11:34 AM