Your company wouldn’t tell us. It didn’t have to, since it isn’t public and thus faces less onerous disclosure requirements than one listed on a stock exchange. But that struck me then, and continues to strike me now, as odd. In my 13 years as an editor at the Wall Street Journal, I can’t remember hearing a CEO talk so specifically about progress in percentage terms and reveal so little in hard numbers. Indeed, companies that don’t have to divulge numbers often don’t bother to.
Instead, it seemed like Journal Register wanted to have it both ways, promoting impressive growth figures while refusing to provide the data that would give those numbers context.
As a result, we didn’t give much ink to Journal Register in our report. We did say this: “The company does not provide data on revenue, costs, or other metrics as a publicly traded firm would. Paton says his investors don’t want to disclose too much.”
And, that got your attention.
Shortly after the report was published in May 2011, you fired off an email to me, saying it was “unbelievable” we would focus on your cost-cutting efforts, disputing a quote that we did use and noting that, as a private company, you couldn’t tell us more. You also invited me to look at your company’s internal data, but under the umbrella of a strict nondisclosure agreement (which I wouldn’t sign). Finally, you did email me this prediction: “We will be within 1 percent of replacing every lost print ad dollar this year with digital ad dollars. A first anywhere.”
That prediction didn’t come true, and I’m sorry it didn’t. You and your colleagues deserve a lot of credit for aiming so high.
I don’t think you erred in pushing your company so far, so fast. But I do think that your sell of statistics that were based in percentages, not hard numbers, provided a patina of optimism when a more realistic view—or even a less transparent one—would have better served your interests.
I am regularly amazed that so many journalists trumpet companies’ growth statistics with so little context. That tells me that reporters and editors aren’t pushing hard enough, and perhaps, journalism schools aren’t being rigorous enough. We need to do a better job of encouraging journalists to be skeptical, even when they’re writing about companies in the same industry that employs them.
I hope that Digital First can emerge from this latest challenge better equipped to cope with the significant headwinds that affect local media companies. That would be greatly encouraging to all of us who care about this business.
Best regards,
Bill Grueskin
(Further reading: Ryan Chittum digs out the numbers behind the JRC bankruptcy.)

Bill, yesterday I spoke with CJR's Ryan Chittum and provided the numbers he requested. His column is posted on CJR.
The company went from $9M in digital revenue in 2009 to $30.1M in revenue by 2011 and is up 32.5% so far this year. If that pace holds it means about $40M in digital revenue this year.
I couldn't provide the numbers before but the bankruptcy process lets me do so now. That's why I offered you the NDA last year so you could verify our percentage claims.
While that progress has not been enough to deal with JRC's long-term obligations is it your contention it has been poor progress on the digital front?
It is my impression CJR and you are taking the position this isn't much of an achievement by JRC employees and easy to do. And in my case not worth talking about publicly.
John
#1 Posted by John Paton, CJR on Wed 12 Sep 2012 at 08:56 AM
"but what were the underlying numbers?"
Kudos on demanding context and close scrutiny.
When can we expect a piece on the NYT's "Berlin Paywall" ("More important to keep 'em in, than keeping them out")?
The NYT has supplied laughably few details about its widely ballyhoo'd success with paywalls (sub churn numbers? promotion-linked subs? bounce-counting in uniques/page view?).
And the biggest unasked question of all - are those reported "digital subscribers" really digital *only* as some have reported *or* do they include the very large number of paper subscribers who get digital access for *free*?
The NYT's 10k and 10q's are ambiguous on this and I get the feeling that the besieged MSM really isn't interested in examining too closely the "salvation" of its bellwether.
#2 Posted by cas127, CJR on Thu 13 Sep 2012 at 06:10 PM
Our ultimate job is to deliver information to our readers in the many ways they now demand it. Over 50% of these folks, in the vast majority of our markets, still desire our printed product. The answer is not rocket science the answer is - find a way to include as many of these products as possible for both readers and advertisers - but the must at this time is still the paper. The paper works better than anything else for most of our advertisers....however, the vast majority of our industry does not choose to price our print product so that customers actually will know that. Again, this is not rocket science and we are graded every month with our bottom line results. Newspapers not only work the best they can provide the best profit on very little incremental cost. Can we all wake from this slumber and do what is so completely obvious. I have heard reps that formally worked at radio stations say "if newspapers ever got it, we would be toast". We have the ability to provide the most powerful reach of any media if we package our products correctly and make them affordable for all sizes of businesses. We reach a freaking Superbowl audience EVERY week in our markets. For the love of Pete, can we start getting out of our own way - can we stop assisting in our own inability to grow? Did anyone pay attention to the Penney's test case that just went on? Newspapers Rule, We Rule - Let's Rock! Sorry for the lack of grammer skills, I am an ad guy and I have seen first hand what can be done with this approach and guess what? It works!!! Can we chose Q4 as the quarter we all remember who we are and what we are capable of. Sincerely, Marty Carry.
#3 Posted by Marty Carry, CJR on Sat 15 Sep 2012 at 10:49 PM
Something stinks ...and it 's in Denver ,not Denmark .Just got laid off from this company . They laid off 80% of the creative people to off source to India . They constantly lied to their advertisers ,saying ads were online when they weren't ,and advertisers being charged . They deserve to go downhill ,you will see that they will .
#4 Posted by Lesley D'Angelo, CJR on Fri 19 Oct 2012 at 09:03 PM