A publisher in Pasadena, CA, who said he received death threats when he started hiring workers in India to write local stories five years ago nevertheless has launched a business to help other local publishers start outsourcing.
James Macpherson, who founded local news site Pasadena Now nine years ago, launched a business called Journtent last week, just a month after the outsourcing company Journatic sparked panic in US newsrooms when it emerged that local stories outsourced to Journatic by the Chicago Tribune, the Houston Chronicle and others had been written abroad and then published with fake, American-sounding bylines. More recently, there have been reports of Journatic laying off staff and cancelling independent contracts as it tries to recover from the scandal.
“Journatic has done it (outsourcing) quite shabbily,” Macpherson told CJR. “I’m here to defend the concept.” Last week Macpherson wrote an op-ed for Street Fight, an online magazine that covers hyperlocal news, in which he called outsourcing “inevitable.”
Macpherson is not just experimenting with outsourcing. He’s also developing algorithms to streamline workflow and is working with Amazon Mechanical Turk, a crowdsourcing platform launched by Amazon in February that allows workers from anywhere in the world to sign up for gigs. Macpherson said that he hopes to sell his strategies for outsourced streamlining of local news coverage to other publishers in need of help.
As Mcpherson does at Pasadena Now, Journtent will pay writers, mostly from the Philippines and Mexico, to watch and transcribe livestreams of the community meetings and then write a story, often with editorial direction straight from the hyperlocal site. With that far-flung help at Pasadena Now, he explained, he is free to do more shoe-leather reporting.
“We have to cover a lot,” Macpherson said. “Sometimes as many as seven interviews in a day. This is how I solved the problem of time: I outsource virtually everything. I’m primarily looking for individuals who I can pay a lower rate to do a lot of work.”
Macpherson says he thoroughly copyedits every story before it is posted, and that only he and his wife, cofounder of the site, have the power to publish. “Factchecking must be totally controlled in the community,” he said. “There’s no way someone in Manilla can possibly understand what’s happening in Pasadena.”
That distinction, he says, is what sets him apart from Journatic, which employs reporters remotely to cover stories in local communities via phone. Macpherson compares his system to the old tradition of having a field reporter call in information to a rewrite man in the newsroom—though his rewrite men and women are often thousands of miles away. He recognizes that that’s an unattractive prospect for American journalists afraid for their jobs.
“The big institutions are against outsourcing—they’re afraid that publishers will reduce newsroom staffs,” he said.
Owners of other small, local news sites trying to deliver quality, comprehensive local coverage on tiny budgets and with few staff recognize the need to find alternate ways of working, but they remain skeptical that outsourcing is the best option.
“There is certainly room for better tools and systems,” said Dylan Smith, who owns TucsonSentinel.com and chairs LION, a new trade association of over 100 local news publishers. “There’s a lot of work that goes into local news that could be done programmatically, but journalism should not just be stenography. In general I would shy away from having people far away from a community trying to report on it.”
Macpherson, who worked in the garment industry for many years, says that outsourcing feels natural to him. “People will realize that it has real advantages,” he said. “The real lesson of Journatic is that outsourcing is not going to go away.”

This is great. Never saw any of you guys shed a tear when factory workers lost their jobs to outsourcing. They were supposed to suck it up for the greater good. Free trade, you know.
#1 Posted by Briinhild, CJR on Mon 27 Aug 2012 at 03:43 PM
I guess conceptually this could work if the company really has strong journalistic values towards their work. But it just seems impossible for someone outside the country to get the facts right on a local news story. Whatever it is. Even after local copy editing, this could still be problematic.
As a publisher of a community newspaper, I'd have trouble looking in the mirror telling our local readers we support the city by outsourcing our copy. We use all local staff. It would only damage the close relationships we have with readers and advertisers that are so important at this grassroots level.
#2 Posted by Peter Weinberger, CJR on Mon 27 Aug 2012 at 04:21 PM
Dear Ms. Sheffield:
I take exception to two aspects of this story: First, the subheadline, which is not at all what I believe I said, and second, the description of the process as merely watching and transcribing livestreams of community meetings.
The subheadline is not correct, to my recollection. What I believe I said was "I primarily am looking for individuals -- hopefully Americans, actually -- who I can pay a lower rate but still can produce great work."
By writing that I said "a lot of work," the implication is that my focus is on quantity. It is not. I am interested in quality. Think about it: I am paying the workers below US rates, assuredly saving money; why would I then push them to produce high quantity, too? I don't.
Our writers can actually invest more time to produce better craftsmanship and I will still end up paying less; there is simply no motivation for me institute sweatshop tactics.
Also -- as I took pains to explain -- the Journtent system is anything but people abroad passing off transcriptions of livestreamed meetings as journalism.
As I explain in detail here (http://journtent.blogspot.com/2012/08/and-now-penny-for-my-thoughts.html) and explained in our conversation, only local staff can originate stories angles; only local staff can send an assignment to the writer (often with a draft lede and always with clear instructions on the storyline); and only local staff can factcheck and publish the story.
We strive to publish bona fide community journalism. The purpose of outsourcing is to enable us to cover news and events more robustly and quicker within our limited hyperlocal means.
Thank you for your article about Journtent.
Best regards,
James Macpherson, www.Journtent.com
#3 Posted by James Macpherson, CJR on Mon 27 Aug 2012 at 04:47 PM
Very interesting to read James Macpherson's response. In essence, this seems to be a halfway house solution. Only local reporters can originate stories and edit them. The outsourced element seems more like raw material-gathering. While the cost equation is compelling for using journalists/transcribers in lower wage economies, I think it will always be difficult to cover local news using foreign reporters who have no context.
#4 Posted by Pattrick Smellie, CJR on Mon 27 Aug 2012 at 08:21 PM
Lower rates, eh? Hyper-local. Very innovative.
Or not.
Circa 1990 I applied and tested for a job at a Cap Cities-owned community paper in southeastern Connecticut. The expectation (in those pre-internet days) was for 17 to 20 stories per week. The offer was about $16,000 per year. Worked out to about $7.60 an hour, assuming a 40-hour week. Little under $5 for the actual hours required. I could have made more working on a landscaping crew.
Last I checked, landscapers still make about $8 an hour, maybe a hair less. And reporters? The hyper-local kind?
Less than that, it appears.
Still too much though, no doubt. No doubt.
#5 Posted by Edward Ericson Jr., CJR on Tue 28 Aug 2012 at 10:01 AM
Gee, James, you're unhappy with a story produced by a reporter far, far away from your community?
Besides the rather ignorant-looking irony, you seem disappointed that Hazel Sheffield didn't just write down your point of view and claims for your project and regurgitate them directly into the story, a response just llike every used-car deal and banker trying to pimp his business to a reporter. What your complaints really underscore is Hazel Sheffield's point that journalism is more than stenography.
Maybe next time you be lucky enough to have a gullible Third World 12-year-old paid 3 cents a word get the assignment.
#6 Posted by Brian O'Connor, CJR on Tue 28 Aug 2012 at 11:17 AM
U.S. Small town/suburban Hyper-local = Indonesia? I don't think so. Most Americans know how to use the Internet to find local businesses/schools/public records and whatnot. We're not all **that** dumbed down --- yet.
#7 Posted by Hmmm, CJR on Tue 28 Aug 2012 at 10:09 PM
Jim
Interesting idea.
Dan
#8 Posted by James Browder, CJR on Wed 29 Aug 2012 at 04:59 PM
One of the biggest advantages that outsourcing affords James is that he can get away with not paying the people that he hires. I belong to a number of Filipinos who have worked for him that he owes money to. James and his wife are criminals. They have been lucky so far but I really hope that some way some how karma catches up with him and his family.
#9 Posted by Former Pasadena Now Employee, CJR on Sat 6 Oct 2012 at 12:30 PM
One of the biggest advantages that outsourcing affords James is that he can get away with not paying the people that he hires. I belong to a number of Filipinos who have worked for him that he owes money to. James and his wife are criminals. They have been lucky so far but I really hope that some way some how karma catches up with him and his fami
#10 Posted by Kabir, CJR on Mon 26 Nov 2012 at 03:56 AM