“The reinvention of the news gathering industry is being engineered—at least in part—in Chicago,” the Chicago Sun-Times declared in April. Today, we have some evidence to support that expansive claim—in the form of a study that examines emergent news sites in that toddling town. “The New News: Journalism We Want and Need,” produced by the Community Media Workshop, commissioned by the Chicago Community Trust—and paid for with $25,000 of a $250,000 CCT grant from the Knight Foundation—looks both at the new sites founded in Chicagoland during recent years, and, as the report’s title suggests, at what audiences want from those sites.
But that latter premise is also a problem. The conclusions the report reaches about the desires of a nebulous audience are based on feedback from focus groups that brought together thirty-three “leaders of nonprofits from across the region including performing arts organizations, social-service agencies and advocacy groups, to gauge their perceptions about the state and of [sic] local news coverage and visions for a better future.” The report explains the logic of relying on such focus group data for its findings (emphasis mine): “we sought to arrive at a user-oriented critique of local online news coverage.”
The contradiction between those two sentiments is striking: unless you define a nonprofit executive as a specimen of averageness when it comes to local news sites, your “user-oriented critique” is going to be skewed. Executives are simply not average. As community-oriented—and community-savvy—as nonprofit leaders may be, they’re not the typical users of community news. And yet that’s how they’re portrayed by the report. “We decided the best way to gauge trends and assumptions about news users, our region’s information needs, and news-business successes and challenges,” the report’s authors write of their focus-group methodology, “was to work with on [sic] an audience we feel is particularly relevant but not particularly well-represented in the larger discussion about where the news is headed.”
And that’s fair enough. But the language—and, as such, the point—here is murky: is the purpose of the report to obtain a fair and representative sample of the desires of average news audiences in Chicago—or is it to give voice to an underrepresented group? The two aren’t the same—in fact, they’re fairly diametrically opposed—and yet the language of “The New News” muddles them.
In the confusion, the report does a disservice to its own conclusion: what are we to take away from a study that defines journalism’s “users” only as influential members of a given community? When “The New News” concludes, based on its focus-group feedback, that “what we want and need” is news that is “vetted,” “selected,” and “shared,” how much credence are we to give to that finding? The overall aim of the report—to step back, for a moment, from the financial anxieties of journalism and consider the enduring (and evolving) value of news—is admirable. And the narrative detailing its findings, studded with telling quotes and colorful anecdotes (if also a few errant typos), is worth a read. But the report’s odd definition of local news’s “users”—its assumption that business executives, nonprofit though their businesses may be, somehow know what “we” want when it comes to the news—undermines, unfortunately, the whole affair. It assumes a top-down approach to news gathering, and enforces the increasingly outmoded structure that is a vertical, rather than horizontal, relationship between news’s producers and users. In doing so, “The New News” compromises the very thing it was, ostensibly, meant to validate: community.




Just wanted to say thank you for taking some time to read through the report we released today and commenting; as one of Community Media Workshop's goals was to take the conversation about local news in the direction of value rather than cost, we feel gratified that its garnered some attention at our favorite journalism commentary sites including CJR.
I do think you missed some of the point of what we actually did over the past 10 weeks or so in crafting this report. You highlighted just one aspect of three parts. The report actually included:
--surveying Chicago-area online news publications and creating a directory with contact information for them (no mean feat in itself, I think)
--drafting a brief essay incorporating a range of sources to help explain how we got to the current perilous state for local news
--focus groups (as you mentioned) with a subset of folks who care about community news... not a general audience but specifically a group that cares most about news from the communities they serve
Also, in terms of the "vertical, rather than horizontal, relationship between news’s producers and users" I would add -- and this may not come through as clearly as we'd like in the final report (although we did include the questions we asked our focus groups)-- we spent a bit of time in those conversations talking about the coming era of "do-it-yourself news."
We asked the folks who came to our events how ready they are to participate in public debates by informing and entertaining their own (in many cases considerable) audiences. Frankly, most nonprofits would be very happy to leave that job to somebody else if they had the option, but it looks like they're going to have to step up and as you say, become news producers in their own right, or at least find new ways to collaborate with journalists to produce stories for a larger audience.
Anyway, not to rant. But I hope readers will come see for themselves what we actually did, and did not do (and thanks for endorsing the idea of what we did, which maybe is most important).
Posted by gordon mayer on Wed 10 Jun 2009 at 11:01 PM
Thanks for writing, Gordon. You're right, the report did have several other elements to it, many of which were quite admirable. But, then, the piece above wasn't meant to be a comprehensive treatment of "The New News"; it was meant to highlight one aspect of the study whose methodology I found to be problematic.
Just a bit more context, since you took the time to provide some of your own: the focus-groups-of-executives approach bothered me in particular because it echoed a phenomenon all too common on the business side of journalism: the attempt to glean what audiences want--and what they need--from experts rather than from audiences themselves. I definitely see the report's point that nonprofit execs are people who are not only connected to their communities, but committed to them--and I see your point, too, that nonprofits will likely be playing greater roles, going forward, on the content-provider side of news. Still, though, it seems to me that if we're going to talk about "what we want and need" when it comes to the news, then the "we" in question needs to be as inclusive as possible. It needs to be informed not just by community leaders, but by community members more broadly. Nonprofit executives should definitely be part of the conversation; it doesn't follow, however, that they should be allowed to dominate it.
It's worth repeating, though: I found the focus group aspect of "The New News" to be disappointing in part because I found the overall goal of the report--and much of the report itself--to be so admirable. So, to echo your sentiments, Gordon: readers should definitely check out the report. Not only so they can judge the focus-group matter for themselves, but also so they can benefit from the study's broader findings.
Posted by Megan Garber on Thu 11 Jun 2009 at 12:39 AM
Hmm. Well, 20+ years in journalism & I'm not at all sure that non-profit executives are any more representative of or "connected to" their communities than, say, the local car dealers. No less rapacious, either, and quite probably more corrupt. But then, I've not examined your Chicago specimens; only those in Hartford, Orlando, Columbus (Ohio) and Baltimore. So by all means let's rely on these folks to guide news coverage in every way possible.
Posted by edward ericson jr. on Thu 11 Jun 2009 at 09:18 PM
Right! Thanks, Megan and Edward for your feedback--I am sure similar efforts to scan local online news will be undertaken other cities so this conversation is valuable.
Just to clarify, We did not we did not ask nonprofit executives to speak as experts representing the folks they serve. Given who asked us to do the report and our own bias toward nonprofit folks (who need journalists more than say their for-profit counterparts, BTW, to help amplify their voices since they cannot afford the same kind of resources to craft DIY news operations).
I spend a little more time responding on my own blog, at communitymediaworkshop.org/npcommunicator if you'd like to continue the conversation!
Posted by Gordon Mayer on Fri 12 Jun 2009 at 06:47 PM