
In 1830, a publisher named Lynde Walter launched a Boston paper called The Boston Evening Transcript. Transcript’s most important feature wasn’t its content or format, but its business model. A subscription cost only $4 a year, barely more than a penny a day. Walter could sell so cheaply because industrial production and middle-class consumption created a newly robust advertising market; slashing the price of the paper let him increase his audience so dramatically, he could more than recoup in ad revenue what he gave up in subscription fees.
Imagine giving Walter a tour of The Boston Globe today. He would not recognize the computers on reporters’ desks, or their phones. He would not recognize cameras, or delivery trucks, or even light bulbs. He would, however, recognize his business model, still at work. Transcript helped usher in modern news economics: The publisher gives the audience access to the news. The audience gives the publisher access to the advertisers. The advertisers pay the publisher for access to the audience. The publisher gets to keep providing the news.
The magazines and newspapers built mainly on advertising subsidy instead of reader support became collectively known as the penny press. The broadcasting industries of the 20th century—radio and then TV—followed this logic as well, with ad revenues providing virtually all the income. Though parts the news ecosystem don’t use this model—NPR, Voice of America, Ms. magazine—the subsidy of news via the triangle trade between publishers, audiences, and advertisers has been at the center of the American news industry for most of the last two centuries.
Every formerly stable leg of that triangle is buckling.
The problem for American journalism isn’t just that revenues are collapsing; the entire context in which traditional institutions operated is being altered. This leaves three options for American newspapers today (and for magazines and broadcast news in the near future): They can try to preserve their existing structure while shrinking their operations; they can restructure, changing not just size but organizational pattern; or they can collapse, simply extracting the revenues they can get before they vanish.
The most talked-about change in the old triangle is the relationship between newspapers and their audiences. The proliferation of the Web means that every publicly available source is now available to every member of the public. Even if digital distribution changed nothing else, that thousand-fold increase in competition would forever alter the news ecosystem.
Digital media also erodes audience habits. Publishers and salespeople often sold advertisers on the loyalty of their readers, but we readers have never actually been loyal. We’re just lazy. Prior to the Web, when options were scarcer, lazy meant continuity: We got the same paper we got yesterday; we read another article in that paper rather than searching out alternatives. Today, lazy means serendipity. We read what our friends send us, from wherever they got it. (Their friends, probably.)
We don’t select publications anymore, we select links. Even as the Web grew, publishers assured one another that the need for a trusted news source would preserve newspapers’ relevance, but it turned out that the trust we have in our friends is, for most of us, an adequate substitute for deciding what to read, watch, or listen to.
The relationship between advertisers and customers has also exploded. Some of this has been driven by new publishers—Gawker and HuffPo, Talking Points and BoingBoing—but far more radical is the rise of advertising as a stand-alone service, no editorial trappings anywhere in sight: Amazon, Google, Craigslist, Monster, Match, Backpages, Groupon, Freecycle, and on and on.
The last leg of the triangle, between advertisers and news outlets, hasn’t changed in any fundamental way, but it has changed enormously in practical ones. News organizations used to be able to overcharge and under-deliver in their deals with advertisers; the pizza place and the car dealership had nowhere else to go, and no one knew how many people saw, or acted on, a given ad anyway.
I completely agree. It is time to examine new models of news production. That is why efforts like Journtent (www.Journtent.com) - which focuses on newsroom reorganization, local data collection, software to speedily sort through local data, and even outsourced news writing - are worth a look. It is time to trial outside-of-the-box thinking.
#1 Posted by James Macpherson, CJR on Thu 6 Sep 2012 at 09:30 AM
Very compelling argument and well-stated, Clay. Traditional media's "original sin" as regards the Web was to make themselves in their own image, while the alpha geeks building the Web itself saw things differently. Time is the new currency, and the Web's gift to humanity is that of saving time. Legacy media is just the opposite; it's about an infrastructure that actually wastes time, and until we get that right, we're all simply chasing our tails. The three-legged stool is a great analogy, but the Web views it as inefficient across-the-board. As a result, it routes around the media company leg, so the whole thing collapses.
We are in an amazing time in communications' history, a time when a single individual can compete for attention alongside vaunted institutions and actually have a hope of getting through the clutter. Content marketing has lowered the over-reaching beacons of mass media by raising those of people who used to pay for the privilege of renting space alongside the content of the few.
I will argue that we're deep in a transition, and further, that nobody has even come close to figuring out exactly where it's going or what to do. This is especially true, because there is little incentive for big players to experiment. 2012 will go down as a record revenue year for local broadcasters, for example, and agencies representing the biggest ad dollars have no desire to whack their own fatted calf.
So I predict it'll get a whole lot worse before the blossoms of tomorrow begin to bloom.
#2 Posted by Terry Heaton, CJR on Sat 8 Sep 2012 at 03:58 PM
Here's another take: the unit of restructuring is probably national journalism. The public may well be saying that we don't need multiple formal municipal journalism outlets, one local tv station and web site is enough for various regions. The national carrying capacity for news is probably something like 4 national papers/operations, and a single small regional operation like WSYR in Syracuse for the local news.
Don't forget that the people formerly called sources now have the ability to tell their stories and blow their whistles on popular platforms like youTube or a special interest blog. The forces of disintermediation have claimed reporters, but people interested in telling a story will still find people who want to know what's going on around here. Plus ca change.
The end game likely sees local journalism devolving to those with the strongest vested interest. Civic watchdogging will suffer until enough critical mass and unrest develops a la the Occupy movement. Stories will be told, institutions will adapt.
#3 Posted by Stephen Masiclat, CJR on Tue 18 Sep 2012 at 07:58 PM