The news that Newsday has signed up just thirty-five online subscribers since it put its Web site behind a paywall caused a little splash the other day. We said don’t make too much of it since the paper has one-of-a-kind circumstances and didn’t set out to make money from subscriptions.
A new internal Newsday memo we got has some actual data showing the paywall has hardly cut into the paper’s core audience at all:
Consistent with our strategy, the performance measure to focus on (nowhere else reported) is the change in unique visitors compared year over year in the New York metro area (our target audience): after a website redesign, platform change, gate implementation, and Google’s flagging the site as “subscription,” our reported visitors in the New York metro area declined by a remarkably low 2 percent: from 657,000 in December 2008 to 643,000 in December 2009. And while we are encouraged at the minimal loss after all those changes, we are committed to winning those unique visitors back and growing from there.
I have argued that the press needs to focus on its loyal readers instead of the junk traffic from random Google searches and one-off Digg links—and also that newspapers need to quit giving their product away for free online, which incentivizes their high-revenue customers to become low-to-no-revenue ones.
This is what Newsday is doing here. “Visitors in the New York metro area” are whom Newsday’s Long Island advertisers want to target. They couldn’t care less about somebody in L.A. who accidentally pops in for thirty seconds.
So, at least for now, talk from anti-paywallites about “the traffic Newsday is turning away… creating opportunities for local bloggers and niche sites” is just that.
Still, I think Newsday ought to tweak its model. That junk traffic from outside New York is still worth something, even if it’s a fraction of the value of its loyal home-base readership.
Every for-profit web site's goal should be to get valuable traffic, not high traffic. Local traffic is more valuable than search traffic. And local traffic that you can target - by location, demographic, reading habits, etc. - is the most valuable of all. Newsday could lose half its traffic and still increase revenue if it got rich data about the remaining half and used it to sell high-value targeted ads. And pay walls are great ways of getting rich data.
#1 Posted by Mark, CJR on Thu 28 Jan 2010 at 03:59 PM
It depends who your ad buyers are. My company, a niche B2B publisher, wants to attract the right readers, not the right number of readers. But our problem is that our advertisers are too focused on numbers. They ask us, Why should we advertise with you, when Fox Business gets so much more traffic? And then our sales staff has to go into a long explanation about how for every 100 Fox Business readers, 99 of them don't care about what our advertiser is trying to sell.
#2 Posted by Jeff, CJR on Fri 29 Jan 2010 at 02:25 PM
Jeff, interesting point re dumb advertisers.
My sense on the reporting on media-business models is that it's almost all on the sell side, with relatively little attention paid to the buy side. Anyone else feel that way?
#3 Posted by Ryan Chittum, CJR on Fri 29 Jan 2010 at 03:53 PM
Hello Ryan--
Pls. remember that this is the premier journalism publication. And the term remains, 'couldn't care less'. Keep leading by example...
cheers,
mike k
#4 Posted by Mike Kilpatrick, CJR on Sat 30 Jan 2010 at 09:24 PM
hey, Mike, thanks for pointing out this blog copy error with such grace. you're a mensch.
r
(fixed)
#5 Posted by Ryan Chittum, CJR on Sun 31 Jan 2010 at 01:52 PM
I had a column in Newsday, which I quit (now at www.timegoesby.net), because the paper's quality has declined. You are so concerned with the online version, which is very unfriendly, you overlook that it not longer has the quality more than a LI shopping paper. And did you know it blacked out Verizon because it conflicted with Cablevision. Check on the coverage of the Knicks.
#6 Posted by Saul Friedman, CJR on Sun 31 Jan 2010 at 07:34 PM
>> "They couldn’t care less"
And not "They couldn’t care less" ???
Check the apostrophe care fully (sic).
#7 Posted by F. Murray Rumpelstiltskin, CJR on Tue 2 Feb 2010 at 02:03 AM
Did anyone damage their passanger side window the week of 2-8-2010 their was a branch on the snow sticking out 5 ft. on to the highway it must have hit hundreds of cars the location is just west of rt. 231 on Northen Parkway just passed an overpass. please let me know if it happened to you
#8 Posted by Patrick Canning, CJR on Thu 25 Feb 2010 at 01:55 PM