Slovakia’s population is less than six million. Bella had worked in journalism both as a reporter and an editor, and his time running SME.sk’s website had made him known to just about everybody in the business. He had enough clout to get all the major players on board, though it took him a year of meetings to do so.
To persuade commitment-phobic publishers, Bella made participation in Piano month-to-month rather than contractual. And by raising the capital to build the technology from outside the newspaper industry, he made it an almost no-cost investment.
Even then, the news companies were skeptical. Two months after Piano’s launch, Bella says he got calls in which publishers told him “Now we can tell you that we never even believed that this would work. We never believed we would get any money, but there was very little risk. We knew that the people behind it had done some successful things in the past, so we tried it.”
Another factor: Slovakia’s biggest news publishers are much smaller than key players in other countries. They did not have billion dollar annual revenues to protect. This meant less institutional inertia keeping them from putting their trust in a small, untried company. It also meant that they did not have the time and spare cash necessary to create paywalls of their own.
Though Piano is staffed by publishing industry insiders, two of the three companies that own it are technology companies, which allowed Piano to develop its paywall technology at low cost and essentially in-house. Piano was created and launched for less than $1.2 million.
Still, perhaps the biggest reason for Bella’s success is Slovakia’s linguistic isolation. Slovak Internet users don’t have the universe of online information sources available to native speakers of world languages like English, Spanish, and French. And for now there is no Slovak version of Google News. Bella is quick to stress that most Slovaks are at least bilingual, but also admits that “it’s definitely easier to do this in a language which is not a world language.”
So whether the concept can cross international borders remains to be seen. Piano’s goal is to expand into five more European countries by the end of 2012. In countries similar to Slovakia, those with 1 to 3 million Internet users, total participation from the news publishing industry is not necessary for Piano’s system to work. Having about six publishers on board should be enough, says Bella. For larger countries, Piano plans to offer a region-based, modified version of its services.
To publishers asking only for the licensing of its technology, Piano has so far said no, insisting that publishing industry expertise and a keen understanding of reader psychology are what really make the system work. Piano says it is not afraid of bigger tech players scooping its market or even competing with it in Slovakia. “We are not really a technology company,” says Bella, “Apple or Microsoft or Google are not getting into the business of spending two months meeting with the publisher and advising them how to do business. That’s what we’re doing.”
Should it successfully launch in other countries, Piano plans to begin sharing data among its news publishers internationally. Bella is fascinated with the idea of finding out just how similar, or different, reading habits around the world are.
Piano’s expansion into Slovenia began at the end of January. Eight major Slovene publishers controlling twelve media brands are participating, including Delo, Slovenia’s leading daily.
Whether or not its business model survives outside Slovakia, Piano’s most important contribution to the global news business may be its ability to help publishers explain themselves to news consumers. Piano’s persistent championing of news as an important service, part of any functioning democracy, and one worth paying for, is a boon to a demoralized industry.

Finally. The appeal of a single, unified subscription for journalism sites is compelling to me... and I've been wondering why (other than narrow-mindedness) US news organizations haven't offered something like this.
Oh, and the regulation of online comments sounds absolutely wonderful. Don't we all wish to exclaim as did the editor quoted in the article, “All the idiots have left the forums!”
#1 Posted by Andrew Holtz, CJR on Tue 14 Feb 2012 at 02:40 PM
Well, I`m from Slovakia and I can honestly tell you Mr. Bella and his colleagues in Piano Media are probably the only ones who are convinced the project is a success. The most striking is that they simply fail to be transparent about the exact number of subscribers the service has garnered to this time. They repeatedly refused to publish the number citing some business tactics bullshit. They are not particularly trustworthy regarding communicating the necessity of paywall to web news consumers.
Also it is certainly not the truth, that after some months "online discussion about paywall ceased " and "the mindset of people changed quite a lot.” The paywall itself and the very principle of paying for reading news on the Internet is still matter of fierce discussion on the Slovak web. And I, as a quite heavy Internet user, can assure you the most frequent reaction I encounter is wholly negative. Obviously there are folks who are eager to pay, but the substantial majority will never accept this. They wish the publishers opt-out soon as they realize there are no promised benefits from the service. Their mindset is clear: Either you are able to offer news on the Internet for end-users for free ( funded by ads or anything ), or simply do not offer it at all and get out of space - there will always be free content fulfilling our needs.
#2 Posted by Richard, CJR on Tue 14 Feb 2012 at 10:45 PM
“Suddenly everybody knew that all of the Internet is not free anymore,” says Bella. “The mindset of people changed quite a lot.”
Robert McChesney sure is right on!
I think Bella meant the news. I hope not the internet!
#3 Posted by jjohnson, CJR on Wed 15 Feb 2012 at 10:41 AM
One would agree with Richard except he seems to have missed one point of Mr. Bella's argument: a lesson Piano has learned is the impetus for paying was never socio-economic but rather philosophical. Clearly Richard is on the side of “will not pay, will never pay” and that's fine.
He's also correct that a substantial majority of Slovak internet users will never pay. However it isn't the aim of Piano to get everyone to pay. The purpose of Piano is to get those people who value the news and who read it every day to support their newspaper or magazine of choice by using the Piano system.
While it's also true that there will be free content fulfilling the needs of readers, the majority of content on sites participating in the Piano system is free. Only content which is exclusive, that which the publisher has deemed exclusive and has taken time, effort and resources to produce, be it opinion, video, reportage or pod-casts, are paid for. The article mistakenly mentions that the Piano's system is metered; it's not. To read any locked article, a subscriber must pay. But for the content mentioned above, that doesn't seem unreasonable, does it?
Wishing publishers opt out will not make it happen. As a matter of fact in January two more publishers joined Piano's Slovak system and Petit Press, publisher of the biggest news portal in Slovakia (SME), added their regional publication Korzar into the system to reach the audience outside of Bratislava. This pretty much refutes Richard's argument that only Mr. Bella and his colleagues think the system a success. Further, eight major Slovene publishers joined the Piano system because they believe it works in Slovakia and will work for them. Although Piano doesn't reveal it's subscriber numbers publicly, publishers know them and are impressed enough to either join or add more content into the system.
Given the alternative of available subscription payments, Piano seems to be the most reasonable, both for the reader and the publisher. If Richard refuses to pay €4 per month (which is about two beers in a downtown bar), that's his prerogative, but plenty of people do and are quite happy with what they get for their money.
#4 Posted by David Brauchli, CJR on Wed 15 Feb 2012 at 01:28 PM
If Richard (see above) truly believes that “there will always be free content fulfilling our needs,” then I wonder why he is so upset about Piano’s paywall. If he can find news content that is up to his standards online for free, he need not trouble himself with Piano’s paywall, or the news organizations who are its clients.
The economics of journalism are simple: unless people are paid to expend the immense resources of time and money that it takes to produce quality, original reporting, such reporting will simply not be available. At the moment, online advertising is nowhere close to replacing the revenue streams once generated by its print equivalent. For news organizations to survive, other sources of revenue will have to be found, including charging online readers. Whether Piano succeeds or not, some form of online payment has to come along, or the news rooms of the world won’t be around for much longer, producing the content that Richard and so many other readers obviously value so highly.
#5 Posted by Evan, CJR on Wed 15 Feb 2012 at 01:55 PM
"Mr. Bella and his colleagues in Piano Media are probably the only ones who are convinced the project is a success. The most striking is that they simply fail to be transparent about the exact number of subscribers the service has garnered to this time. They repeatedly refused to publish the number citing some business tactics"
I second Richard's comment above. And Mr. William F. Baker's article mistakenly claims that Slovenia is a different case. According to the EU statistics, the Slovaks are among the top Europeans when it comes to knowing another language -- it is Czech in the Slovaks' case, which almost everyone understands (foreign movies are commonly shown dubbed into Czech in Slovakia), so the Slovaks A) have limited access only to some commentaries in the participating Slovak newspapers, n-o-t to "news" as the article claims (news is available for free even in the media that take part in Piano, and not all of them do); and B) have the access to the online media in the Czech Republic with a population of 10 million.
#6 Posted by Martin Votruba, CJR on Thu 16 Feb 2012 at 01:35 PM