Carll Tucker, founder of hyperlocal news organization MainStreetConnect, was profiled on Wednesday on Journalism.co.uk, and his claims about the company’s goals raised some eyebrows at CJR.
The company made news when it raised almost $4 million from independent investors a few months after its March 2010 launch. MainStreetConnect now has a network of nine sites, all in Connecticut towns, and features twenty editors, reporters, and photographers on its masthead. But that’s just the beginning:
The company currently employs 44 people full-time and with its target of 3,000 sites could eventually hire 10-15,000 journalists. “We’re helping to rebuild a profession,” says Tucker.
Fifteen thousand journalists, a vast army of young grads setting out to conquer the country? Let’s not get carried away. It’s still unclear whether Tucker’s business model is sustainable over the long term—or in communities that don’t rate as some of the wealthiest in the nation. (So far, there seem to be two sure-fire ways to make money with a hyperlocal news company: get a lot of venture capital, sell the company to a large corporation that wants to hedge its bets by experimenting with local news, or both.)
But to the latter point, if Tucker really intends to “rebuild” the profession of journalism, it’s worth examining what kind of product MainStreetConnect is actually delivering to its readers.
The nine sites in MainStreetConnect’s Connecticut network are colorful and flashy, but the content is almost all the same on each of the sites (each one just has a different lead story at the top). Most of the stories are very short, superficial pieces that give the sites a Pennysaver feel (“School Year Finally Ends,” “How to Beat the Heat,” etc.). Having so many different URLs might impress investors, but there doesn’t seem to be enough content to sustain them. Tucker told journalism.co.uk that MainStreetConnect’s model differs from sites like Patch.com and the Times’s experiment The Local in that editors work in teams on several sites at once, rather than having one paid editor at each. This arrangement might be an efficient one—but, so far, it doesn’t produce content that’s editorially compelling.
Tucker describes how incredibly hungry the public is for hyperlocal coverage, and I’m not inclined to disagree. He says:
‘There’s a very intense appetite for high quality community news that the “Main Street mom” who is the core reader, who I have served all my life, will come for as a regular reader…. [F]or time immemorial people have craved their community news.’
On the other hand, just because the audience is ravenous doesn’t mean that they will be easily satisfied. The fact that editors work on several sites at once results in less original content on each site, and the company’s “franchise” model—in which MainStreetConnect farms out the basic site infrastructure for a cut of the revenue and then steps back from editorial oversight—could also signal a lack of centralized quality control.
When we talk about a journalistic experiment succeeding, there are two types of success to consider. First: is it financially sustainable, or potentially profitable? (Maybe.) And second: does it succeed editorially? (Not yet, not at all.) A news startup has to succeed in both areas for its success to matter. If it doesn’t succeed in the second one, then it doesn’t matter whether the company plans to employ a baseball stadium’s worth of journalists.
MainStreetConnect is still very young, so it remains to be seen what they will do with their new hires and quickly multiplying URLs. It would just be nice for press coverage of start-ups like these to remember that community readers deserve quality reporting. Just because a story is about your neighborhood doesn’t mean you will necessarily want to read it. The content has to be interesting or useful enough to keep readers coming back.

As a seasoned journalist who was involved with MainStreetConnect, I think that this article hits the nail on the head. And I can tell you exactly WHY this company is not producing editorially compelling content: They're cheap. Instead of paying quality, experienced journalists what they're worth, Carll Tucker and co. are hiring rookies who will churn out mass amounts of work for next to nothing. The only problem, of course, is that the resulting copy is lackluster, to say the least.
Lauren Kirchner raises an especially important question in wondering how this venture will succeed in "communities that don’t rate as some of the wealthiest in the nation."
I can tell you: It will not succeed in lower-income communities, because this company has no understanding of the day-to-day experience of the less-than "moderately wealthy" (to borrow a phrase from Tucker). Content is geared towards potential advertisers more than any other target audience. "Mainstreet Moms" who do not drive BMW's or spend millions on real estate will find themselves vastly under-represented on these sites, I'm afraid.
#1 Posted by Lucie W., CJR on Wed 14 Jul 2010 at 02:41 PM
The desire to read local news is one of the main points. I don't watch the local news here nor take the local paper since most items have nothing to do with me or where I live but also most of those with any import will also be covered by a broader one that also includes more of the state. CNN has difficulty finding enough subjects to fill its daily newscast and that is from coast to coast. How is one going to find enough activity in a 3 miles or 50 miles radius for local news??? People constantly talk about wanting local news but gaining information that attracts the necessary attention is lacking. It may be a laudable desire but not very pragmatic and therefore not very useful monetarily. Also, as news readers Americans need to learn more of what goes on in other parts of this country and in the rest of the world. In this last area we are very lacking.
#2 Posted by Patricia Wilson, CJR on Wed 14 Jul 2010 at 02:49 PM
As a journalist who has been operating in the hyperlocal space for a very long time, I agree with Kirchner on a couple of points.
One, lots of hyperlocal operators are trying to crack the nut that MainStreetConnect is currently working...finding out how to reach economies of scale and still provide viable, useful local content. That can't happen with cheap labor aggregated in one locale. It requires an in-place, "embedded" journalist committed to the community.
Two, these same passionate community members have the relationships and reputation to make a site like this successful. Trust is a key component of hyperlocal operation and it's difficult to trust any faceless enterprise.
I think Kirchner is spot on. One way to make revenue is by raising venture capital, selling the idea and then moving on to a new project...we would be wise to check the backgrounds of folks to see the trail.
I run my own hyperlocal...LocallyGrownNews.com. Would I love for it to be "franchised" to others? Sure. But it requires giving up ownership AND being passionate about community -- something that can't be done from a centralized administration for a geographically dispersed community.
#3 Posted by Michelle Ferrier, CJR on Wed 14 Jul 2010 at 03:45 PM
Thanks for the nice write-up. Big dreams, yes. Big results so far -- tracking at over 3000 visitors a day, according to Google Analytics; revenues ramping and checks clearing, but everyone is right who says it's too soon to tell.
One mistake in your piece that's worth noting. You say," the content is almost all the same on each of the sites." Fact is, 25% of the content is shared -- don't take my word, count it -- and the reason that 25% is shared is that we believe interests in food, entertainment, real estate, wellness, wheels, and regional information transcend town lines. The person who's going to eat out doesn't need to do it in Darien or Wilton or Stamford or Greenwich particularly. Some of the sports stories are shared between sites because when Westport plays Norwalk, the result is of interest to both towns. When LeBron James came to Greenwich last week, we shared our coverage with all ten sites -- any editor, I suspect, would have done the same.
I was amused by the comment from the self-described "seasoned journalist" who claims to have been involved with MSC. Don't know who she or he is, but I can report that in 4 months we've hired 25 journalists and fired 3. The three were fired for incompetence and/or moral turpitude; two of the three for outright plagiarism; it had nothing to do with money. Is what we pay less than these writers deserve? You bet. But those who create the dream will participate in its success. When we succeed, the champions who got us here will find they've made tons more than any journalists ever. That's what start-ups are all about.
Thanks again for your excellent article. C
#4 Posted by Carll Tucker, CJR on Wed 14 Jul 2010 at 04:20 PM
As someone who lives in a town Mr. Tucker is trying to cover, I must say I am far from impressed. The weekly newspaper web sites around here are more active and late-breaking than TheDailyWilton or TheDailyDarien,for example. And their photographers blow away the shoddy shots at Patch and Mr. Tucker's sites.
Plus they have their print copies to back up their Web sites. And I know where to find them if I have a question or want to comment on something. I know not everywhere has good local newspapers, but in Fairfield County, we're lucky to have some fine print publications that have been blowing away anyone else when it comes to Web coverage. And I know on Thursday, I am going to get all that late breaking news laid out in a way I've come to expect and look forward to.
But when I go to the DailyWilton and find that the lead story is about what to do when a bird poops on your car, I have to check the url to see if I accidentally ended up at about.com. Because I can google that anywhere. But who is going to give me indepth coverage of the budget, the latest zoning fight or why they aren't widening Route 7? I know I can get it from my newspaper, not someone who is building up below-mediocre Web sites so he can sell them off... Remember the Patent-Trader? Ask Mr. Tucker about that.
#5 Posted by Steve C, CJR on Tue 20 Jul 2010 at 01:50 PM
As a Fairfield County resident who is quite interested in local news, I have to admit I was intrigued when I heard about a new web-based news company that was entering the business earlier this year. Since then, however, I’ve found that Main Street Connect’s definition of “news” leaves a lot to be desired.
Mr. Tucker is correct in theorizing that local residents are very interested in town news is on target, but his company’s approach is, quite honestly, atrocious.
For one, Main Street Connect’s first nine sites have started up in towns already well-served by weekly and/or daily print papers, all of which have Web sites that far exceed the quality shown on the MSC sites. These other news sites offer deeper and better coverage, and I’ve grown to trust them over the years
Secondly, reading through the “news” articles on Main Street Connect reveals superficial and uniformed coverage, as well as numerous factual errors, exposing MSC as a company that is out of touch with its coverage area.
Then again, if Mr. Tucker is under the impression that 3,000 visitors per day is wonderful, that explains why he would be satisfied with that kind of lackluster coverage.
Simply put, having Mr. Tucker attempt to “save journalism” is akin to throwing a drowning man a bag of rocks.
#6 Posted by Alex R, CJR on Thu 22 Jul 2010 at 01:35 PM
I run my own website - http://www.localbyus.com
I am still not sure why local everywhere doesn't work. Local information is as important as the national and world.
When doing research for LocalByUs, I was very surprised to not find any geographically searchable hyper-local information sites.
Perhaps, it is because it is hard to get user's involved enough to write in their community. I hope to find that is not the case.
#7 Posted by Ana, CJR on Wed 11 May 2011 at 02:53 PM
I worked for Main Street Connect as a reporter covering Easton and Weston, Connecticut. I moved from Richmond, Va. for this job. While I grew fond of the towns, my experience with Main Street Connect was a nightmare.
I was there for five months, and five editorial staff quit during that time -- three in two weeks. One was fired from MSC because he wasn't meeting his four-story per day quota. Turnover is natural in a start-up, but the company's focus on marketing, promotions and ad sales vastly overshadows its commitment to quality journalism.
My problem was that I tried to be a real journalist, I tried to cover real topics but I ended up working 70 hours a week and being yelled at if I didn't post a story on Saturday. Any article that was meaningful was trimmed to fit the 300-word maximum.
I agree with Lucie, the content is focused on advertisers. Look at the AVP packages -- paid content that appears as regular news. What a travesty. MSC will expand into wealthy areas, and that will subsidize its work in low-income areas. They will grow, they will make money. But it is a dangerous bubble, and in an industry that does not need a bubble in its midst.
#8 Posted by David DesRoches, CJR on Sat 21 May 2011 at 02:58 PM