A dirty little secret of journalism has always been the degree to which some reporters rely on press releases and public relations offices as sources for stories. But recent newsroom cutbacks and increased pressure to churn out online news have given publicity operations even greater prominence in science coverage.
“What is distressing to me is that the number of science reporters and the variety of reporting is going down. What does come out is more and more the direct product of PR shops,” said Charles Petit, a veteran science reporter and media critic, in an interview. Petit has been running MIT’s online Knight Science Journalism Tracker since 2006, where he has posted more than 4,000 critiques involving approximately 20,000 articles. He is concerned that science news “spoon-fed” directly to the media through well-written press releases and handouts has “become a powerful subversive tool eroding the chance that reporters will craft their own stories.” In some cases the line between news story and press release has become so blurred that reporters are using direct quotes from press releases in their stories without acknowledging the source.
This week, Petit criticized a Salt Lake Tribune article for doing just that. In an article about skepticism surrounding the discovery of alleged dinosaur tracks in Arizona, the reporter had lifted one scientist’s quote verbatim from a University of Utah press release as if it had come from an interview. “This quote is not id’d as, but is, provided by the press release,” Petit wrote in his critique. “If a reporter doesn’t hear it with his or her own ears, or is merely confirming what somebody else reported first, a better practice is to say so.”
Increasingly, however, institutional news offices from universities, government research agencies, and corporations are putting out large press packages that provide well-written press releases, graphics, and even video in a form that can be used directly by news outlets that are hungry for stories but lack the resources, time, and/or experience to do more thorough reporting.
“The trend is that more and more media use press releases not just as fodder but as the source of whole explanatory segments and quotes in their stories,” said Dennis Meredith, the former head of Duke University’s science press office. He, too, has seen a number of reporters lift quotes directly from press releases and plug them into stories without attribution, a practice he called “absolutely unethical.”
Ron Winslow, a senior health reporter and editor at The Wall Street Journal, said he uses press releases as a “way to judge the news value” of a story and decide whether to pursue it. He thought it permissible “to use a quote from a press release if you’re short on time and can’t reach someone.” In that case, he stressed that it was imperative to attribute the quote to an institutional statement or release, not pass it off as independent reporting.
Part of the problem is that the balance of power has shifted. Institutional publicity operations are becoming more sophisticated at the same time that newsrooms are decimating the ranks of fulltime specialty science staff. Many science reporters are left scrambling to find work as freelance or public-information writers.
“Press releases now have all of the features of a full-blown story,” said Petit, who spent more than thirty years as a science reporter for the San Francisco Chronicle and U.S. News & World Report before moving to the Knight Science Journalism Tracker. In the past, releases were often sent out in the form of tip sheets or backgrounders for reporters to follow-up on. That kind of press release still exists — Petit cited an example of one in a post yesterday about preliminary research using brain stimulation to treat Obsessive Compulsive Disorder — but now, many press officers are practically competing with journalists by turning out tempting releases that are a shade away from the finished product.
In a recent media panel at the annual meeting of the National Association of Science Writers, Petit cited instances in which clever press releases have propelled ho-hum science stories into must-read stories. One example was another University of Utah press release titled “Living fossils have hot sex,” about the mating habits of primitive plants called cycads that most people would not find all that sexy. Petit noted how closely many of the media outlets, particularly those from overseas, came to copying the press release language (and one another) instead of creating their own original headlines: “Primitive plants have hot, stinky sex,” reported Reuters; “Ancient plant has hot, stinky sex,” wrote New Scientist; “Plants enjoy hot, smelly sex in the tropics,” announced ABC (Australia).
The hot-sex press release was written by Lee J. Siegel, who joined the University of Utah’s public relations office eight years ago after a long science journalism career with The Associated Press and Salt Lake Tribune. Siegel said this week in a telephone interview that he, too, is concerned that “some news services just rewrite the press releases without interviewing anyone and don’t make clear the story is from a news release.” He’s seen the most egregious examples online: “Any Tom, Dick, or Harry can put news on a Web site these days, so it is not surprising to see news standards going down the tube.”
Siegel also said that the case of the recent Salt Lake Tribune story about the dinosaur tracks, which used a quote from the press release he wrote, was unfortunate because the rest of the story was well done and included interviews with other scientists. “Even an otherwise talented reporter slides down the slippery slope now and then,” said Siegel.
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Cris makes some important points, as do the people she quotes.
But the web does supply a corrective that wasn't available before. When I began my career, press releases were seen only by reporters. The public never saw them, even after a story was published.
Now, press releases are almost all readily available on the web, so readers who are skeptical of a story can easily click back to the press release and find out whether a reporter stole a quote from the release without saying so.
I wouldn't argue that a whole lot of readers are doing that, but they have the opportunity. And they would do it more often if news organizations required that their stories include links to releases the writers relied on. Reporters might be less likely to swipe a quote from a release if they knew that, with one click, readers could discover what they'd done.
Posted by Paul Raeburn on Fri 14 Nov 2008 at 03:46 PM
Good point. There is more transparency available to the diligent reader who wants to read the release (not sure how many are that motivated). However, in many cases, the public information shops are posting all their releases on their own web sites too, so they are reaching out directly to the public and bypassing the news outlets. Also, readers have a chance to email reporters directly or comment/complain online at news websites, so there is direct feedback that way as well.
Posted by Cris Russell on Fri 14 Nov 2008 at 04:36 PM
This gets into some of the dilemmas we (CJR) discuss in our current magazine cover story on "information overload." All things considered, I think the wide-open access to PR Web sites is good for journalism because of the transparency issue. But there is a lot of direct-to-consumer information advertising that comes with that. I doubt that readers would just start going to press releases instead of news articles for their information, just as I agree that most readers wouldn't double-check information when a link is provided in a news article.
On the other hand, readers can easily end up at a PR site through a Google search or e-mail blast and then mistake a press release for a news article. That isn't necessarily bad. But as Cris points out in her article (which I edited), the quality of information varies from press office to press office. In all fairness, the quality of information can vary from news outlet to news outlet, too, but they do not stand to profit from it in the same way that press offices (or rather the institutions behind them) do.
Ultimately, there is a new onus on readers to be more discerning and savvy about all information they encounter online. And that's why link trails are perhaps the most important aspect of online journalism. Paul is right that editors should come up with Web guidelines that include requirements like links to primary sources. Even then, of course, new outlets should not be passing on information from press releases without doing more thorough reporting.
Posted by Curtis Brainard on Fri 14 Nov 2008 at 05:59 PM
I'm with Paul Raeburn on this. It puzzles me, from a purist's deliberately naive viewpoint, that big media outlets don't link their own stories to the various press releases that their reporters had at hand. It's common to link to other pertinent sources in online versions of stories. That's a service to readers. So are the press releases, especially if a reporter had less room to write than would fit the releases. Media must be useful and honest to succeed and must strive to, in commercial terms, add value. Deliberately concealing info that readers could use, and mainly to cover one's own inability to advance the ball on a story or otherwise enhance it, merits no gold star for the day's work. Such practice would also provide a goad to public affairs writers not to over-gild their lilies. Readers would take note if a published story counters, or puts in less flattering context , an institution's version of news on itself. Plus, we've all seen dueling press releases, as from activists of some sort on one side, and corporations or gov't agencies on the other. Those can be fascinating.
Of course, that's more work for reporters. Give'em all a raise, I say.
Posted by Charlie Petit on Fri 14 Nov 2008 at 09:43 PM
Great column, Cris. I'm going to include it in the journalism ethics class on science, health and environment reporting that I will be teaching at NYU starting in May. If I find more examples I'll send them to you.
Posted by Christine Gorman on Sat 15 Nov 2008 at 09:28 AM
Just a quick shout-out for Paul Graham's The Submarine, on PR-generated journalism.
Posted by Anna Haynes on Sat 15 Nov 2008 at 03:38 PM
Responding to some comments -
> "Now,... readers who are skeptical of a story can easily click back to the press release"
Only if there was one; what about those cases where a PR person pitches a story directly to a particular reporter? (this does frequently occur, right?)
> "Also, readers have a chance to email reporters directly or comment/complain online at news websites, so there is direct feedback that way as well."
Just an FYI, the Associated Press appears to make this *very* difficult.
> "Deliberately concealing info that readers could use, and mainly to cover one's own inability to advance the ball on a story or otherwise enhance it, merits no gold star for the day's work."
Amen.
There's a push to come up with a set of online journalism ethics seals, akin to the Creative Commons family of copyright licenses; perhaps we (i.e., you) could come up with a "gold star" readers' wish list? (one aspect of which would be, labeling PR stories by their origin) And it could become a selling point, for a news org. to adopt a stringent one.
Does anyone know if the AP (or the New York Times, or...?) has a policy of informing its readers that a story was PR-generated? (by which PR firm, on behalf of which client?) if the reader asks?
This could make for an interesting survey...
Posted by Anna Haynes on Sat 15 Nov 2008 at 06:00 PM
Re my Q., "Does anyone know if the AP... has a policy of informing its readers that a story was PR-generated...if the reader asks?"
From the AP News Values and FOI pages, it sounds like they'd want to.
"The Associated Press is the bastion of the people’s right to know";
"we always strive to identify all the sources of our information, ...Transparency is critical to our credibility...it is the responsibility of every one of us to ensure that these standards are upheld."
...but I'll contact them to confirm it.
Posted by Anna Haynes on Sat 15 Nov 2008 at 06:50 PM
I was assigned to a national health/science beat but, like many reporters, had no science background beyond the Bio 101 I took as a college freshman in the dinosaur age. I subsequently taught journalism, then went into public affairs, and now, as a communications consultant, help research organizations and scientific companies get the word out about their discoveries. I believe it's important to send science releases with complete information that can be easily understood. That's because many seemingly esoteric discoveries have important ramifications that the generalist reporter and even many scientists would not otherwise recognize--and it's difficult for reporters not steeped in a particular field to get the nuances right. It can also be hard for reporters to reach busy scientists in time to meet tight deadlines. Still, I've been surprised to see my releases picked up almost verbatim by some of the world's most trusted news services ...without even a phone call or email to confirm that the release came from me or my client. Anita Harris, Principal, Harris Communications Group (former reporter, MacNeil/Lehrer; Nieman Fellow 1982).
Posted by Anita Harris on Sun 16 Nov 2008 at 07:16 AM
I estimate that 9/10 of my press releases on medical research are used verbatim in media outlets (typically smaller papers and websites). It is very disconcerting - as a PhD scientist turned press officer - to think that press releases are written by press officers who, although intelligent and responsible etc., typically know very, very little about their subject. This is no criticism of press officers, more a concern that the use of a press release as the source is not simply just lazy reporting. It is very irresponsible, and potentially damaging in many ways, not to verify the information with the *real* source, the scientist/physician.
Posted by Sarah White on Mon 17 Nov 2008 at 09:29 AM
How about physics where the media is happy to publish known nonsense. See book
Our Almost Impossible Universe:
Why the laws of nature make the existence of humans extraordinarily unlikely
particularly the last appendix and the blog
impunv.wordpress.com
or
impunv.blogspot.com
Posted by R.. Mirman on Mon 17 Nov 2008 at 12:19 PM
There's a major problem with the idea that it's permissible to use a quote from a news release as long as the release is cited as the source: it's likely that the researcher never actually said the words. A dirty little secret among public information officers is that they often massage, sometimes even create, researcher quotes for news releases, in order to produce the clearest possible explanation of the work. What's more, in reviewing the release, the researcher may also have altered the quote -- often to make it more acceptable (i.e. boring and technical) to his/her peers.
By far, the most responsible way to obtain quotes is to hear them directly from the mouths of researchers. And, in fact, those quotes are more often vivid and interesting.
Finally, a defense of news releases as information sources: While releases are, indeed, parochial, they are invariably fact-checked by the researchers, so they do constitute technically accurate explanations of research findings. And the major research institutions, at least, do take care not to hype the work reported in their releases. So, such releases do have a place in the public record, which can be complementary to media reports.
Posted by Dennis Meredith on Mon 17 Nov 2008 at 12:29 PM
You might find this useful: The use of Internet in newsgathering among European science journalists. It talks about the loss of information diversity in science journalism in Europe as a consequence of the introduction of the Internet in newsrooms. From the abstract: "The main conclusion of this project was that not only science journalists are becoming more dependent on scientific journals in their daily reporting, they are also spending a lot of time on the Internet – 3.5 hours a day, on average –, an activity that increases the concentration on breaking news and prevents them from going outside the newsroom to write more feature stories. In consequence, readers are receiving a distorted image of science as a series of “discoveries” or “breakthroughs”, distant from the real daily world
of scientists and the scientific process."
Posted by António Granado on Mon 17 Nov 2008 at 01:37 PM
This affects the trade press even more than the consumer market. I'm a freelance writer who writes mostly for industry trade magazines. The content of trade magazines has always been divided between articles supplied by industrial sources and independently-generated editorial content, but the distinction has always been clear.
One magazine for which I used to write regularly now has staff write the articles, and it is not uncommon for a piece to be constructed by stringing together a couple press releases (without attribution), even though the articles are bylined by the editorial staff. I think this reflects the change in the way readers use information from trade magazines. They used to rely on the editorial staff to provide enough of an (at least somewhat) objective and critical report on new technology, so that they could determine if it was worth making personal contact with companies or researchers. Now the first thing the readers do is jump on the internet to get access to information from the companies and make the determination themselves. The function of the trade press now seems to be simply to report that something new is now out there. The implicit editorial assumption seems to be that readers don't care about the quality or objectivity of the reporting.
Posted by richard gaughan on Mon 17 Nov 2008 at 02:14 PM
Belated thought from the aged: Yes indeed, as Petit points out, some folks do grab quotes from PR screeds, but his own Tracker pieces always refer to the release that lies behind many science stories. Releases from universities & other research centers often let us know about interesting stuff published in peer=reviewed but obscure journals we never see,so I'm, happy to have them --but only to get a paper, contact the authors and do the routine search for others in the same field who can comment pro or con -- if the topic isn't one where I have no contacts myself.
Posted by David Perlman on Mon 17 Nov 2008 at 05:08 PM
Good friend Dennis Meredith said, "A dirty little secret among public information officers is that they often massage, sometimes even create, researcher quotes for news releases, in order to produce the clearest possible explanation of the work." While there may be times in straight public relations work where quotes are massaged, good science communicators don't do that in reporting on research, and it's wrong to suggest that this is the norm. Good science communicators change no more about the quotes in these circumstances than do working reporters in "cleaning up" quotes so that the source appears to have a decent grasp of the English language.
Posted by Earle Holland on Mon 17 Nov 2008 at 06:53 PM
It used to be that only trade industry rags did this (and then only the lower brow ones within any given industry), that is, printed press releases unedited from releasing organizations. I know because I used to work closely with the PR manager of a Fortune 20 company - it was part of the strategy of PR to have stories ready to go but it was expected that they would be the basis of quotes and ideas and only rarely plagiarized outright.
Now, as is apparent even to most of us in science and engineering itself, little or no critical filtering or value is applied at all. The question I have is does the journalism profession not understand what this means in terms of their economic value-added and the future of their profession?
Let me spell it out: if you add nothing to your portion of the supply chain there is only a single short-term and a single long-term scenario here. Short-term you add nothing more than what a machine/computer such as Google News adds so you as a human journalist will (not might) be replaced by the same. Long-term even that will get in the way and incur needless costs so any existing business that takes this route will be disintermediated out of business entirely.
In business this is simply what happens when you sell-on-price rather than sell-on-value in markets with low marginal product prices. As the definition of "low" is relative and not an absolute, it's also precisely what has led to outsourcing manufacturing and engineering which has led to the main reason this country does not have the productive capacity to continue justifying further foreign financing of inflated lifestyle. That's another ignored story that doesn't get told when only press releases are republished.
As a whole, corporate America has "screwed-the-pooch" on this as a business strategy in large part to misunderstanding what "profit maximization" really means. I think it is possible for journalism to "sell-on-value" but it requires perhaps more creativity, bravery and forbearance than current corporate America possesses today.
Posted by Jeff on Tue 18 Nov 2008 at 11:27 AM
This is perhaps the finest comment thread I've seen on CJR Observatory - thanks to all.
A very brief update to my "Does anyone know if the AP... has a policy of informing its readers that a story was PR-generated...if the reader asks? ...it sounds like they'd want to. ...but I'll contact them to confirm it." -
I haven't gotten a response to this query, which I'd sent to info@ap.org.
Does anyone know if the "info@ap.org" email address goes straight to the bit bucket, and/or if there's another one I could use, to reach a human being?
Posted by Anna Haynes on Tue 18 Nov 2008 at 01:15 PM
[“The idea that reporters won’t quote from press releases has evaporated from the business,” lamented Petit. He added that [...]prize-winning series—the “glamour stories of journalism”—are still around. But “what has changed the most are the meat-and-potatoes daily stories. Those are the stories the public sees.”]
Exactly why the "meat-and-potatoes" daily stories have read as little more than filler more recently...
Posted by Brett Johnson on Wed 19 Nov 2008 at 10:16 AM
It's not New Media causing these reporters to cut corners, it's Old Fashioned Laziness.
Posted by G. Watkins on Wed 19 Nov 2008 at 02:33 PM
Former newspaper sci/med reporter here, now writing for an infectious-disease news website and for women's magazines. Great comments all, and kudos to Cris for drawing them out. I applaud Paul's proposal for linking to the original release. (I'd also like to see places link to the original, often smaller-market, story that lies behind the clause "as first reported in," but that may be asking too much.)
Posted by Maryn McKenna on Wed 19 Nov 2008 at 04:27 PM
The problem isn't using quotes from the press release, it's misleading your readers by failing to say where you got them. Anyone reading the LA Times story cited would think the reporter talked to the patient.
Posted by RCScott on Wed 19 Nov 2008 at 06:08 PM
You do see why this is crazy - pr professionals are concerned that their press releases are being printed by what they would consider credible outlets without any vetting. No one on our side is happy that newspapers are no longer in the business of responsible journalism. I say this as a former journalist and current media rep. And as to the level of education of journalists - they were never expected to have a phd in their topic but to question the premise, vet the information and collect credible alternate view points. Whether it's science, politics or the financial meltdown, there is little critical thinking done by reporters only the quoting of talking heads (sometimes the quoting press releases). this is why people turn to blogs.
Posted by www.leimertparkbeat.com on Wed 19 Nov 2008 at 06:58 PM
Good journalists don't suddenly turn bad. I would bet this isn't the first time.
Posted by CK Ryan on Wed 19 Nov 2008 at 07:33 PM
Science Blog is a site I run, where we repurpose science news releases. Our motto is, "Science news straight from the source," and I think there's a place for hearing an announcement right from the cats involved doing the research.
That said, it amazes me when I see a press release that we ran Monday show up Wednesday, all but untouched, in prestige publications like those mentioned above. Our value add is that we're an amalgamator. What's theirs?
Posted by Ben Sullivan on Wed 19 Nov 2008 at 07:48 PM
Sadly, this is a reflection on the culture and leadership in today's newsrooms. A reporter wouldn't take the liberties described here at a newspaper run by a Len Downie, Paul Steiger or John Carroll because it would go without saying that you just don't do it.
Posted by Andrea on Wed 19 Nov 2008 at 11:32 PM
I was remiss in my previous comment. I've been bothered all night - why did I throw my profession under the bus like that? Neither I, nor do I think any of my former colleages, would ever use a quote or a paragraph from a press release unless the passage was attributed to a press release. I also know, neither I nor any of my colleagues in PR for education would ever lie either, but we're only telling our side of the story - whether the press release is for a book, scientific research or a social survey. I of course will still send out press releases and I very much realize it's a big responsibility.
Posted by Www.leimertparkbeat.com on Thu 20 Nov 2008 at 12:48 AM
Engber sees this.
Posted by Anna Haynes on Thu 20 Nov 2008 at 01:23 PM
Dear Colleagues,
I would like to digress from the main discussion here to address what I believe was a fundamental unfairness in Charlie’s Petit’s Tracker piece that was repeated in Cris Russell’s follow-up in CJR. (I am posting this in both places and on nasw and PIOnet chats.)
As an example of media using a quote from a news release, Charlie cited the Salt Lake Tribune story that was prompted by my news release “Paleontologists Doubt ‘Dinosaur Dance Floor.’”
I’m surely Charlie used this because it was the most immediate and timely example he had of a news release quote being picked up without attribution. The trouble is, this is like convicting a jaywalker while letting armed robbers go free.
I must come to the reporter’s defense because he is absolutely one of the best, most aggressive, most careful, accurate, talented and fair reporters at The Salt Lake Tribune.
He had three stories to write on the day in question – and he had to be out the door by 5:15 p.m. because he is the single father of a young child. His dinosaur story was by far the most detailed and balanced on any that stemmed from my news release. He interviewed other sources and had original quotes from them in the story. But in his draft, he included the quote from my news release as a place holder while he was trying to reach the scientist who gave me the quote. When they never made contact, he left in the quote from the news release and simply forgot to add attribution to the news release.
The reporter told me: “Deadline pressures and family obligations sometimes result in minor missteps on the part of hard-working, dedicated colleagues. Let's keep things in perspective.”
Further – and forgive my bluntness – but what happened to journalists telling the other side of the story? As far as I know, neither Charlie nor Chris contacted him.
Those of you who know me know that even though I’ve been a PR flack for eight years, I still have a reporter’s soul and value quality, aggressive reporting. So my comments above are not inspired by the fact that I deal with this reporter often or by a desire to curry favor, but by my knowledge that he is an excellent reporter and that he is getting a bum rap.
Lee Siegel
University of Utah Public Relations
Posted by Lee J. Siegel on Thu 20 Nov 2008 at 04:26 PM
I'd love to see news stories run through a plagiarism detector similar to those increasingly used to reveal college term paper plagiarism.
When news release quotes are used without proper attribution strong public shaming is called for. And even the news release quotes are used with attribution.. a "tsk, tsk" is in order.
Posted by Andrew Holtz on Thu 20 Nov 2008 at 04:28 PM
Another example of how the Los Angeles Times isn't the paper it used to be.
Posted by Sheldon on Sat 22 Nov 2008 at 01:40 PM
An update, re my attempts to contact AP and get an answer as to whether they have "a policy of informing its readers that a story was PR-generated...if the reader asks? ...it sounds like they'd want to."
My attempt to ask by emailing the Q to info@ap.org was unproductive; so this morning I called AP's main phone # to ask, and got transferred to their Director of Media Relations. He was preoccupied, & so asked me to email the Q to him; I did so (and took the opportunity to ask several others.)
I'll report back when I receive a response, or if I don't get one.
Posted by Anna Haynes on Mon 1 Dec 2008 at 07:11 PM
There is a flip-side to Charlie Petit's complaint that the vacuum being created as the amount and diversity of traditional science reporting continues to shrink is being filled by "PR Products." If science institutions were not stepping into the gap, just imagine how little credible science news the public would be getting!
In their "State of the News Media 2008," the Project for Excellence in Journalism estimates that in 2007 US newspapers devoted a total of 2 percent of their news coverage to science and technology subjects! It's about the same as the average on network TV's nightly newscasts.
Like other commenters, I'm disheartened by the plight of traditional journalism, even though much of it seems self-inflicted. The situation makes it even more important that those of us who work at universities and other science institutions not only to adhere to the highest journalistic standards but also stand up against those within academia who advocate replacing solid reporting with insubstantial marketing messages and self-serving spin.
Posted by David Salisbury on Tue 2 Dec 2008 at 06:33 PM
Another update to "my attempts to contact AP and get an answer as to whether they have "a policy of informing its readers that a story was PR-generated"
I emailed the AP's DIrector of Media Relations, Paul Colford, again two days ago asking the question again, and asking that, if he wasn't going to answer it, that he tell me so.
I have not yet received a response.
Posted by Anna Haynes on Thu 4 Dec 2008 at 04:09 PM
What an interesting debate among some of the grand old persons of science writing. Just one comment, just as it is surprising that media outlets manage to avoid providing links to press releases, isn't it also a shame that the people who write press releases don't subsequently add links to the coverage they generate?
This might shame some folks in the media to mend their ways. Then again, maybe the PR folks don't do this because it might make reporters think twice about picking up a story that has already been done to death.
Posted by Michael Kenward on Tue 16 Dec 2008 at 06:30 AM