Clay Shirky teaches at the Interactive Telecommunications program at New York University and is the author, most recently, of Here Comes Everybody, about how new means of communication are changing the social environment. CJR’s Russ Juskalian recently spoke with Shirky about knowledge, the Internet, and why we shouldn’t worry about information overload. The first part of the interview can be found here.
Russ Juskalian: Well, this kind of brings me to something. We’ve heard all the consequences of what will happen because of information overload or attention spans. But, when you were talking about the last couple of things, I started wondering. Can you think of any of the consequences that would come about as a result of trying to stem the so-called information overload, or trying to slow down all of these things as they come?
Clay Shirky: So, there’s two different possibilities here. Stemming the information overload is this ridiculous Luddite fantasy of somehow, you know, making all those bloggers shut up so that there’s not so much stuff to read. You know, going back to the day when one could have said that you had read or watched the news, as if there was exactly one hour of news per day. I mean it’s just, you know… even, as an experiment, if you said “I’m going to only read the RSS feeds of news sources that existed prior to 1990,” you would still be drowning in it, because you can get to every English language newspaper in the world. So even if you just dealt with the fact that all this production is now global—forget any new entrants, forget amateurs at all—access to professional information is now so far in excess of what it was in 1990 that you still have that problem. So I don’t think that there are any rollbacks.
What I do think is potentially quite interesting is all of the work on filtering that says a big part of the value of information is actually downstream from its production. I would like to be reading or talking about what my friends are reading or talking about, or my colleagues are reading or talking about, or my competitors are reading or talking about. And this rise of social filtering—there’s an interesting phenomenon in the university world, where the number of papers jointly published by two or more researchers working in different institutions is on the rise. And it’s on the rise because it’s very… sitting at your desk, it’s almost easier to figure out, “Who else [in the world] is working on what I’m working on?” than to figure out, “What are my colleagues down the hall working on that isn’t like what I’m working on?” And that idea of information weakening the walls of the institution seems to me to be really beneficial for cross-disciplinary work. I mean, I think the fact that many of the people doing behavioral economics are psychologists is indicative of the kind of cross-disciplinary work we can potentially hope for in the future. So, I think that one of the ways to get around this filter failure problem is—you know, I refuse to use the term ‘information overload’ for obvious reasons—is to start deploying these social filters that assume that at least part of why I want to read or look at something is to be able to have valuable thoughts or conversations in tandem with other people.
And I think that when we start to see those kinds of conversational groups form in the kind of salon culture, particularly in university communities, we will see a potential transformation not of just whole academic institutions but also individual disciplines, where the econo-physics people, the behavioral economics people, and the neo-classical economics people are all now having a conversation that cannot be resolved with reference to only one of those three disciplines. And that potential for saying, “You know what, we’re going to give up on any idea that one can have read the ‘relevant literature’ now,” because a lot of that was just artificial barriers around the filter. And, instead, we’re going to say, “I’m reading the literature that’s keeping the conversation I’m having kind of the most interesting it can be.” That seems to me a potential way out of the current filter failure problem.
RJ: What do you make of all this with regard to the news?
CS: News is very complicated because the news, in fact, is not a very coherent category. We use the word “news” to describe more than one sort of rough set of things. We use “gossip” to describe another rough set of things. But, in fact, they overlap. And the news used to be defined with reference to news organizations. So, for example, you know, FDR’s polio was kept out of the news. Now, clearly, the information that FDR had polio would have been news had it come up. But because there were few enough news outlets, they could essentially conspire to make it not-news by simply not reporting it. As we know from the Drudge Report during the Monica Lewinsky scandal, those days are gone. And so the news is suffering the same kind of breakdown that I was talking about with behavioral economics and evolutionary psychology, which is the edge case of a group of accredited professionals deciding what becomes news and what doesn’t become news has now been set aside in favor of a much more soft-focus, kind of permeable membrane-oriented way of handling or thinking about the news.





I'm a big fan of Clay Shirky's writing so it is with disappointment I read this - he's building up straw men to knock down to make his case when its not necessary.
He hasn't read Shenk's "Data Smog" because it prescribes the very same solutions Shirky suggests. Maybe taking it even further - taking ownership of being your own filter an editor. He never suggests there is some path back to less information being generated or being made available.
"Information overload" is a symptom. Filter failure is a problem that presents solutions. The cure to information overload are better filters.
The two concepts are not in conflict.
Posted by Karl Martino on Mon 22 Dec 2008 at 02:20 PM
Then again, if he's referring to Andrew Keen - well that's another matter.
Posted by Karl on Mon 22 Dec 2008 at 03:20 PM
Clark SHirky: There are no non-profit models like NPR - they dive for ads just like the Times only they're hustling Foundation grants or infomercials or they driving us to distraction begging for dollars - and there aren't that many of those around you know. What I would also like to hear somebody talk about is the new class division built on access to information. (oK, not so new). Is it OK that only those with the luxury of time to surf the internet can pick up important national/international news? Just wondering...
Posted by Lisa Vives on Sun 28 Dec 2008 at 02:40 AM
Is it OK that only those with the luxury of time to surf the internet can pick up important national/international news?
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Time is the one thing its hard to buy more of, though a smart human filter is still better than all of the electronic stuff I've tried. The almost inverse relationship is that many with the most time (retirees, unemployed, etc) might have the least to gain with instaneous access to breaking information.
Posted by pete odell on Sun 11 Jan 2009 at 04:59 PM
I've often wondered about the crumbling of the Chinese wall. It's definitely happening. Journalists have suddenly woken up to the business. And it's complicating all kinds of decisions. We no longer have the luxury of blindness, and that's going to come at a substantial cost for objective decision making. You can still talk the "there's a wall" game, but I'm seeing a lot less walking these days.
Being kept was a good thing. It was good for the product.
Now, however, what I expect to see is a burgeoning creativity now that both sides of the team are speaking to each other. And it's going to focus on content delivery, targeted ads, geo-location, interactivity, the size of the paper, the use of the Web ... mobile offerings ... everything. There are going to be answers coming out of this.
And on the news side, yes, we suddenly are aware there's a big problem. But a lot of the problem is on the ad side. So suddenly we're wanting to offer up solutions or can't understand why the other half of the building can't get their act together.
Working together though could lead to some new and useful changes for readers.
I hear several gripes in the newsroom these days:
- Why doesn't advertising sell more ads? Just figure it out.
- Why are ads so expensive? Find a cheaper option for struggling businesses.
- Why don't we charge for our web site instead of giving it away?
I think far too many journalists think we can and should make our information premium by making it hard to get access to. You have to pay to play.
I'm just not sure that's right. I'd go for the mass solution ... cheap ads and lots of them. Easy content. Easy access. Come right in and take a look.
The industry is struggling with those divergent paths. I hope my company makes the right choice.
It's the best way to keep all of those new competitors at bay.
Posted by Dhyana Sansoucie on Wed 3 Jun 2009 at 04:04 PM