In times of great troubles, it is natural to look for a savior, someone who can get us out of trouble with a wave of the hand and a confident smile.
The business media is like that. It is never ceases to look for—and find!—saviors of corporations, investment banks, even the entire financial system, despite the fact that these dear leaders, one by one, invariably, inevitably, fail. In this, they remind us of members of certain Hasidic sects, who, impatient for the coming of the Messiah, are given to chanting: “We want Moshiach NOW!”
The birth and death of false idols in the business press is a strange and important phenomenon. Strange because it keeps happening. Important because it is a symptom of a serious weakness in coverage. It reflects the fact that the press is clinging to an old narrative, built around Wall Street Masters of the Universe.
This narrative persists despite the fact that recent events have demonstrated that the system suffers from fundamental flaws no lone individual can fix. And thus, while never ideal, this habit is now especially pernicious. To think that any one person can right a corporation as drenched in subprime as Merrill is to fundamentally misunderstand the financial crisis.
The saga of Hank Paulson is a particularly blatant example of hero-worship gone wrong, but there are other fallen idols. Another obvious example is Lehman’s Dick Fuld. We recently focused on his demonization, but could have done an equally lengthy look at his rise.
Which brings us to the story of the latest collapse, John Thain: the erstwhile “Mr. Fix-It” who not only couldn’t fix the unfixable Merrill but now can’t even fix his own career.
In an effort to trace Thain’s transformation from golden boy to golden calf, we undertook to scour the archives. The short of it is that Thain courted the press from the beginning, with great success, and the press responded with an enthusiasm that betrayed a lack of understanding that the damage Merrill caused to others and itself was far, far beyond repair. For this, the press only has itself to blame.
As for the long of it: It’s actually a useful lesson in how easy it is for someone in power to develop a “character” that doesn’t actually exist for a narrative that never quite fits the facts. So let’s start.
Named Merrill CEO in November 2007, Thain took over the corner office December 1. The media immediately offered him the mantle of authority, based in large part on his transformation of the New York Stock Exchange—a performance from which traces of problems were scrubbed, so that when they occasionally surfaced later, they came as a surprise.
The Wall Street Journal’s lengthy front-page piece November 15 struck a typically hopeful tone. The language echoes Chinese Communist paeans to the Great Helmsman during the Mao era:
Merrill Lynch & Co.’s choice of John Thain, head of NYSE Euronext, as Merrill’s new chief executive signals that after years of inner turmoil and risky expansion, the beleaguered financial giant wants a pair of steady hands at the helm.For Wall Street at large, the message in the elevation of the low-key financial veteran is clear. After an era of go-go growth that led firms into profitable but chancy areas like mortgage securities, the industry is moving toward the kind of leader who gets down into the nitty-gritty of risk management.
And the nitty gritty of interior decorating. The piece went on to observe:
It’s no coincidence, say Wall Street executives, that the firms that haven’t been damaged as badly are led by executives with extensive operational experience. ‘You look at a Dick Fuld or a Jamie Dimon, and they have dirt under their fingernails,’ said a person close to Citi’s board.
Dick Fuld? Whoops!—last year’s false messiah. As it happens, Thain’s management style turned also out to be a problem, despite the fact that readers wouldn’t find that out for more than a year. We’ll get to the specifics further down, but for now just note it as one of the assumptions that never had sufficient backing.
And quite frankly, the WSJ, which in a separate piece offered the prescient suggestion that Bank of America was the most suited to buy Merrill, doesn’t look as silly in hindsight as many of the other observers.
Like The Globe and Mail, which resurrects Thain’s Goldman Sachs nickname “Thain the Humane.”
BusinessWeek was one of several outlets that went with the Superman metaphor (because hey, when you’ve got a Clark Kent look alike, what else is there to do?). Meanwhile, the FT’s Lex column asks us: “Why is John Thain the right person to fix Merrill Lynch’s woes?” And then goes on to answer itself.
Anyhow, in the months after this initial flurry of excitement, reality did start to set in. But the problem is, the press had spent so much energy building Thain up that even in the face of his highly questionable performance, they made it hard for themselves to abruptly about-face.
And so Merrill Lynch’s performance got worse and worse under Thain, but he didn’t receive much blame for it until February 2009. The press’s enthusiasm for Thain did dim somewhat during his Merrill tenure, but any fair reading shows he got way too much slack for way too long.
Thain himself continued to be positive about Merrill’s outlook, for no obvious reason, beyond the fact that he headed the company—and, unfortunately for Bank of America shareholders and U.S. taxpayers, he was greeted with little skepticism. Sure Merrill wrote off $11.5 billion and reported a fourth quarter loss of almost $10 billion, but Thain still insisted, as Dow Jones reported, “the firm is in good shape after the writedowns.”
To give credit where it’s due, we note that a few pieces did a better-than-average job of diminishing Thain’s carefully crafted PR. But at the time, this kind of reasonable skepticism was clearly the exception. It didn’t generate real momentum.





So Bill and Hill run 170 metric tons of cocaine into mena arkansas over a five year period, kill Vincent Foster to cover up their gutting of madison guaranty savings and loan in 1995, and off she goes as Sec'y of State (I would probably be dead now if she had become president). See what's wrong with America?
Posted by Lyle Courtsal on Fri 20 Feb 2009 at 12:12 AM
This is great stuff. How many Biz magazine covers wasted showing the latest master of the universe posing with his arms folded, blue shirt/white collar, standing to a globe? And at what ultimate cost?
Posted by Steve Daley on Fri 20 Feb 2009 at 03:38 PM
Good piece. But dolly back a bit farther. There really are villains, with names like Rubin, Dodd, Gramm and--the mad preacher--Greenspan. The Thains of the world, the Paulsons, the Reeds and Weills and Jack Welch's all worshipped the same cult for 25 years before this latest crash. Their supplicants in the business press wrote the same crap stories through at least two previous busts. Hardly any of them ever asked what a "derivative" was.
Posted by ed ericson on Sun 22 Feb 2009 at 10:41 AM
It seems that things are just the same over here in the UK as they are there, if Joe public was to act this way the would undoubtley be locked away.
Ergonomic office chairs
Posted by Andrew Ferrar on Sat 25 Apr 2009 at 07:31 AM