Sometime last year, Xeni Jardin, the co-editor of the popular blog Boing Boing, erased sex columnist Violet Blue from the site’s archives. Removed from public view on the two-million-unique-visitors-a-month megablog were all Jardin’s posts regarding her former friend, as well as all of Blue’s comments on the site. Readers were not notified of the changes. Last week, the missing posts were noticed for the first time. The move outraged Boing Boing readers—and launched a major, public controversy on the ethics of archiving in the new media era.
Though Jardin removed the posts from public view, she left them on the server—a process known as “unpublishing.” It is an unfortunate, Orwellian word, and when Jardin used the term to explain herself to Boing Boing readers, its connotations only fueled the fire.
Except for the fact that they were deleted, the posts in question were unremarkable. Jardin has only described the reasons for the “unpublishing” as “personal business,” which has led to rampant, conspiratorial speculation. The theories have gotten extreme—one popular blog proposed a love triangle between Jardin, Blue and war reporter Kevin Sites. (It loses a bit of traction when Blue says “I’ve never met Kevin Sites.”)
Jardin insists there is nothing insidious about leaving the public, or even Blue, in the dark. “I think we each share a code of ethics [about] what is private and what might cause harm or a violation of privacy for other human beings,” Jardin says. “We don’t want to do that. We try not to be cruel. We try not to cause public drama or draw attention to people’s issues.”
Her explanation didn’t change Blue’s mind—“It seems their principles have gone out the first convenient window,” she said—and it didn’t change the minds of the commenters around the internet. Analogies were drawn between Jardin’s actions and those of historical dictators (Hitler and Stalin), contemporary meanies (Bush and Cheney), and random irrelevancies (Robert Mugabe?). The Boing Boing editors, who had previously chastised major news organizations for retroactively changing their archives, were called hypocrites. They were accused of censorship.
If anything, the Violet Blue/Boing Boing affair involves a sort of reverse censorship. Usually, censorship involves authority figures who pass judgment on what members of the public can choose to say. But here, Boing Boing’s readers (the public) wanted to censor what the site (the authority figures) could choose not to say.
“What would happen if Boing Boing decided we’re going to shut down?” wonders Boing Boing co-editor David Pescovitz. “I don’t mean today. Maybe in twenty years we’re all broke and bankrupt, we can’t afford to host, no one likes us, no one reads our stuff, and we take down the entire thing. Are we then the ultimate censors?”
They aren’t, argues Clay Shirky, author of Here Comes Everybody and a former chairman of technical work for the Library of Congress’s digital preservation network. Shirky points to online archiving efforts like the “Wayback Machine” at archive.org, a library of Web pages trapped in amber that includes (among other things) a complete collection of Boing Boing’s Violet Blue-related posts.
Jardin and Pescovitz tried the same argument with the outraged members of Boing Boing’s audience, but they rejected such third-party collections of Boing Boing’s work. Shirky sees their point: “If my mental model is ‘Oh, it’s on Boing Boing, I’m going to search Boing Boing’; my first thought if I don’t find it on Boing Boing is not going to be ‘I should search archive.org,’” he says. “It’s going to be ‘Did I misremember?’”
Shirky sees the archiving issue as two debates—one of content and one of context. The degree to which large Web sites should maintain onsite archives is a fundamentally new problem, occurring at a time when the old problem, that of archiving content, hasn’t fully been solved. Efforts like archive.org can only index a small percentage of online content. What’s more, many important sites prevent indexing. If The New York Times went bankrupt, its blog posts would disappear.
But making it hard to find Boing Boing’s archived posts is, for many, tantamount to deleting them. Blue says Boing Boing readers have been e-mailing her to bemoan the loss of the posts and their attached comment threads. Users seem to particularly miss a conversation from a year and a half ago, when Google briefly stopped returning the proper results for prominent sex blogs. The thread - a veritable how-to guide for would-be complainers to the search engine - led a Google representative to contact Blue and make a public statement on the matter. Sex blogs had, apparently, been victimized by a faulty new search algorithm.
That users saw these conversations as a part of the historical record was news to the editors at Boing Boing. “It has shown me what our readers, our community and even what people who don’t read us—people who can’t stand us—project on to us, and what they expect Boing Boing to be,” says Pescovitz.
“There’s a big difference between working for National Public Radio, producing something that is a news piece for that outlet, and writing for Boing Boing,” argues Jardin, who currently works as a commentator for NPR. “They are two entirely different kinds of entities, even though they have really big footprints culturally. Boing Boing is not trying to be CNN or NPR or the Library of Congress.”
But if there is a lower standard for sites like Boing Boing, what is the higher standard for newspapers online? The practice of deleting controversial stories without notice, known as “scrubbing,” is a new ethical challenge that newspapers have just begun to face. “It’s certainly a practice that surprisingly large media organizations are using,” says Craig Silverman, the editor of media corrections aggregator Regret the Error.
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Previewing your Comment
This is not the first time I've encountered bOINGbOING unpublishing content they don't like; last year a particularly vociferous politically-leaning post by none other than Xeni was met with hundreds of posts denouncing her comments. Most of us watched as our posts were mysteriously disappearing moments later. It turned out that the site's "moderator" was deleting negative comments that she didn't like - we were calling Xeni a hypocrite. On one hand they encourage dissent - especially on the topic of the current administration in Washington; on the other hand, if you don't agree with their slant they'll simply delete your comments. After all, it is their blog, right?
Posted by Cigar Guy
on Mon 14 Jul 2008 at 10:01 AM
BoingBoing's behavior is childish, tyrannical, and indicates a deep contempt for real discourse. Sure, it's their blog, they can play however they like with it. But the contempt they show for real discourse has generated rather a lot of contempt on my part for them. They'll never get my traffic.
Posted by Fred Frounfelter on Wed 23 Jul 2008 at 03:07 PM
The people who point out that BB is Xeni et al's own blog and not some sort of public institution or property have a salient point. It is also true that Violet's expectation of rigorous journalistic integrity from all content providers, bloggers included, is a bit like world peace; something we can all get behind, but which we can mostly agree isn't an achievable goal in our lifetimes, if ever.
On the other hand, haphazard, counterproductive moderation practices should be called out loudly and fixed at the earliest possible opportunity. At their worst they can turn away precisely the people that the publisher wants to communicate with, and attract the ones they want to avoid.
A sufficiently devoted audience will accept ruthless and dictatorial moderation quite willingly provided it is consistent and relatively transparent. As soon as it is perceived to be fickle, feeble or feckless, you're f**ked.
All BB really needs is a prominent notice above the 'submit comment' button which says something like "We delete stuff that rubs us the wrong way. If your comment gets deleted, don't feel bad; there are plenty of other places on the internet you can tell everyone what bastards we are."
While we're giving valuable advice to BB; guys, wind back a bit on the disemvowelling, ok? If a comment really bugs you that much, just delete it. Email the poster and/or leave a moderator comment in the thread if that makes you feel better about the deletion, but save the disemvowelling for movie spoilers, really funny but potentially offensive jokes, etc. As the policy is currently applied, a disemvowelled comment instantly derails any thread, in many cases more thoroughly than the original unmolested comment would have done (in this pundit's humble opinion, of course).
Posted by Fnord on Thu 31 Jul 2008 at 09:52 AM