On some level you have to feel a little bad for the Walmart flack.
You try polishing the image of an eyesore-producing, taxpayer-subsidy-guzzling, shoddy-goods-peddling, union-busting, $260 billion cutthroat monopsonist.
On the other hand, the company has quite a few PR successes, particularly below the national-media radar.
Walmart is in a pitched PR battle right now to build six smaller stores in Washington, DC. The District council passed an ordinance a couple of weeks ago that forces non-union big-box retailers to pay its employees at least $12.50 an hour. Walmart, in response, is threatening to abandon its plan to enter the District unless the law is vetoed or rescinded. A reminder—this is $12.50 an hour in the District of Columbia, not rural Kansas.
Walmart is busy pushing the jobs angle, which is constantly misused by companies in development squabbles to play municipalities off each other or to just snooker the local rubes in office. It says that if it fails to open its stores there, DC will lose out on the 1,800 jobs it would have brought.
Problem is, retail is a zero-sum game at best. A new store doesn’t create purchasing power; it redistributes it from elsewhere. (That’s particularly so since the US has more than triple the retail space per capita as any other country. DC is under-retailed by American standards, having roughly the same amount shop space per resident as the second-most retail-saturated country, the UK.)
Walmart’s PR push on jobs goes beyond abstract numbers. A perusal through Factiva shows lots of ribbon-cutting stories, pieces about Walmart’s hiring centers, and soft-focus manager walk-throughs. None of them are enterprise stories, to put it kindly.
The store-manager-started-out-as-cashier pitch is particularly gobbled up by the press (as is Walmart’s softening-up potential community-group opposition with cash, as you can see in this rather sad PR video from an opening). Here’s a sampler of stories from the last month or so to give you a flavor of how a mega PR machine seeps into the media stream.
Here’s a glowing profile in the Ocala Star-Banner on July 16:
As a single mom, she began work as a cashier at the 19th Avenue Road Walmart in 2000. Within six months she had been promoted to a new level. In the next 13 years she worked her way up through the myriad administrative levels, from hourly supervisor to salaried manager.
The Benicia (California) Patch on July 17:
New Store, New JobsThe new store employs up to 95 full- and part-time associates. The first Walmart Neighborhood Market opened in 1998, and today there are approximately 250 Walmart Neighborhood Market stores nationwide.
Store manager Vicky Rafael began her Walmart career in 2000 as a cashier.
The Sunbury, Pennsylvania, Daily Item on July 15:
Former part-time cashier now leads seven Wal Mart stores
The Vallejo Times Herald on July 3:
“I started at the old Vallejo Walmart in 2001 as a cashier, then I was transferred to the Napa store, then to the Fairfield store, where I became assistant manager.”
Rafael said she spent time climbing the corporate ladder in the American Canyon Walmart Supercenter before returning to Vallejo.
“Now, I have a store of my own, in my own town,” she said. “This company has been so good to me in the 13 years I’ve been with them. It’s so much fun. It’s like creating a new family.”
The Fall River, Massachusetts Herald News in June:
This is home to him, Disla said. He is 34. A few summers on a landscape crew while growing up near Boston made him appreciate Walmart when he joined the company right after college.“I’ve been with the company for 15 years,” he said. “I started right after college and stayed.
“It is a family atmosphere. You can grow up with this company.”
Never underestimate an overworked reporter’s appetite for a Horatio Alger story with a contrarian storyline presented on a silver platter by well-funded PR folks who outnumber him four-to-one.
This is not to say that flack-generated stories are wrong per se, just that it’s seriously problematic when the results read more like press releases than news stories—particularly when the narrative obscures complicated issues.
The PR counter-narrative here is, “See, low-paying Walmart jobs aren’t dead ends: They’re new starts!”
But there are probably a hundred or two hundred workers for every one of those big successes—far more of them are making $8 or $9 an hour than manager salaries—while their (relatively) well-paid store managers who manipulate their hours to maximize store profits at the expense of their employees’ non-work lives get credulously profiled by the local newspaper. Numerically, there are only so many workers who can ascend beyond the poverty wage rank at Walmart. And so the press focus—or at least some of the focus—should be on them.
It’s worth noting what happens when someone else shows up to push back on the Walmart-created narrative. Here’s the Woodland, California Daily Democrat last month at a ribbon cutting:
“We are very excited,” said Store Manager Ed Medina, a 10-year Wal-Mart worker. “Finally all the craziness is done and now we’re taking care of all our customers — that’s what we’re good at.”
Well, maybe not all the craziness.
Just after 4 p.m. Wednesday a group of about 10 protesters convened at the store’s front entrance with signs such as “Wal-Mart: Always low pay,” “Boycott Wal-Mart” and “Fair Pay.” The protest was organized by Occupy Woodland’s Steven Payan…
“Small businesses close, wages drop, and more county services are needed because most of the employees are on Medi-Cal or use emergency room services,” he said. “Because wages are so low most have to augment with food stamps.”
It’s too bad that it takes a handful of Occupy protestors to get newspapers to dilute the pure PR wins they’re giving Walmart.

You know what's sad? I'm old enough to remember when CJR was considered a journalism professional publication, not biased left-wing crap like this.
#1 Posted by Dan Gainor, CJR on Wed 24 Jul 2013 at 07:33 AM
You made the monkey angry Ryan. (keep it up) Monkey expects obedience. Monkey doesn't get fruit if monkey attacks Walmart PR.
You know, in some ways, the actual monkeys are better than this:
http://www.youtube.com/watch?v=-dMoK48QGL8
And so are some actual stores:
http://www.huffingtonpost.com/2013/06/06/richard-galanti-wages_n_3396101.html
Go shop at them.
#2 Posted by Thimbles, CJR on Wed 24 Jul 2013 at 12:14 PM
PS. Danny would appreciate if in future, you could report more like his think tank comrades:
http://www.aei-ideas.org/2013/07/wal-mart-deserves-the-2013-nobel-peace-prize-for-improving-the-lives-of-millions-of-low-income-consumers-globally/
Professional!
#3 Posted by Thimbles, CJR on Wed 24 Jul 2013 at 12:17 PM
Excellent analysis. In these smaller markets, Walmart not only damages journalism, but the newspapers themselves as I wrote about in old E&P days: http://bit.ly/13EfMmx
BTW, Walmart's TV ads now emphasize the up-from-the-stockroom/cash register Horatio Alger theme, but I notice they picture low-paid workers who *say* they're going to move up, not that they have.
#4 Posted by Mark Fitzgerald , CJR on Wed 24 Jul 2013 at 01:04 PM
Keep in mind that a typical Walmart has very few "managers" The company makes heavy use of "leads" who are hourly workers earning a few extra cents per hour to supervise their fellow workers. Department store competitors have a dozen or more managers in comparison to the two or three managers in a Walmart. In my former retail management career I applied to a new Walmart and was told there were a store manager and HR manager and the rest were leads. I ended up at a real, nationally known, department store that had a store manager, two assistant managers, HR manager, operations manager, a number of department managers and, under those managers, "leads". I saw recent reports in a number of on line publications, including Forbes, not necessarily a left wing mouthpiece, reporting on a study estimating the average 200 employee Walmart cost taxpayers an estimated $420,750 per year for goernment funded healthcare, food stamps, aid to dependent children, etc. Other national studies set the cost of a Walmart at well over $1 million per year. Yes, the Waltons and their stockholders are getting more wealthy every day thanks to the taxpayers kicking in to subsidize their cost of doing business.
#5 Posted by hvsteve1, CJR on Wed 24 Jul 2013 at 02:42 PM
Another fallacious, wheels-off rant by another unhinged, prog-statist, "journalism" outlet. Another moral victory for WalMart.
#6 Posted by Dan A., CJR on Wed 24 Jul 2013 at 03:45 PM
Yay having the government pick up the tab for your low wage / part time employees!
http://wonkette.com/518446/walmart-is-just-fine-with-all-those-taxpayer-subsidies-says-walmart
Yay paying sub-human contractors who pay sub-human wages to people who have to work in sub-human conditions!
http://www.forbes.com/sites/clareoconnor/2013/06/07/former-bangladesh-sweatshop-worker-to-billionaire-walton-family-use-your-wal-mart-fortune-to-stop-worker-deaths/
We're not going to let a measly thousand dead, Triangle Factory fire in Bangladesh stop capitalism!
Another moral victory for WalMart!
#7 Posted by Thimbles, CJR on Wed 24 Jul 2013 at 09:30 PM
Thimbles, guess what. Discerning observers are not buying the prog-statist fallacy and fraud anymore. The sheeple are waking up. Walmart neither writes nor enforces building codes; nor does any private, capitalist enterprise have a natural incentive to provide deadly working conditions. Wake the eff up. Govt can not save you from govt-created catastrophe. 200 years of "progressive" movement toward Leviathan speaks for itself. The bills are coming due; the gig is nearly up. Don't be on the wrong side of history when your emperors' clothes are at the ankles.
#8 Posted by Dan A., CJR on Thu 25 Jul 2013 at 03:49 PM
"Walmart neither writes nor enforces building codes"
By picking labor markets which have none (yay small government) they have selected the codes they want by their preference.
And since walmart doesn't protect its labor from substandard building, and since the government shouldn't - according to you - then who should?
"nor does any private, capitalist enterprise have a natural incentive to provide deadly working conditions."
They don't have any incentive to improve them either and, if the improvement is an expense, they have an incentive to fight improvement.
Which is a "natural incentive to provide deadly working conditions" I guess.
But maybe things are different in Danny's Fairyland.
In the meantime, I can sure go out of my way not to shop at a lowest common denominator store. I can choose not to slit my own throat to line a Walton's pocket. I can exercise my consumer preference.
A Mickey free marketer like yourself shouldn't have a problem with consumers exercising their own informed consumer choices, right?
#9 Posted by Thimbles, CJR on Tue 30 Jul 2013 at 03:30 PM