Last month I wrote a piece about Kachingle, a micropayment service for news websites that launched last year; although some smaller local papers and several personal blogs have signed up, the service hasn’t really caught on with any major news organization. When I spoke to founder Cynthia Typaldos for my piece, she insisted that “People have to be patient. It’s going to start slow…. Now, obviously, if we got a really big site, that would completely jump-start this. You know, like The Huffington Post or The New York Times or something.”
Well, apparently she wasn’t willing to wait. Because this month, Typaldos started a campaign to “Stop the Paywall,” directed specifically at The New York Times’s blogs. “Did you hear about the looming paywall at the New York Times?,” she wrote in an October 13 press release. “We did. Here at Kachingle, we are committed to keeping the web open and social.” It went on:
And now you can support the New York Times blogs you love directly, with a voluntary contribution of just $5/month. You simply install a Firefox or Chrome browser extension, which puts a small Kachingle bar medallion at the top of each NYTimes blog page. Sign up once and then you are instantly providing financial support to your favorite blog every day you visit. It’s that easy. And with the real-time Leaderboard, it’s fun!
In other words, since the Times didn’t want to put a Kachingle medallion on their homepage, Typaldos did it for them, offering a “browser extension” that would allow her users to donate to the Times blogs through Kachingle. The users would reward their favorite blogs with visits, and in turn, with portions of their $5 per month subscription. From that, Kachingle would collect its usual 15 percent fee (half of which pays for the PayPal transaction), and the remaining 85 percent would go to the Times blogs’ authors. The “Leaderboard” page on the new “KachingleX” site ranks the Times blogs on a scoreboard, showing which ones have the most support from “Kachinglers.”
The only problem? The Times never agreed to the arrangement. This would prove to be a kink in the plan. In the press release, Typaldos writes that “A strong response will show Janet Robinson and the rest of the New York Times executives that paywalls are ‘fundamentally a retrenchment approach…,” seemingly implying that although the Times isn’t quite on board yet, it might actually be willing to “stop the paywall” if Kachingle would just sign up enough users and collect enough money on its behalf. An informational Q & A published on the KachingleX site has this exchange:
Q: Did the New York Times agree to this?
A. Our KachingleX browser extension works independently from the New York Times site. In a word, no. But we hope they will like it!
(The Q & A also explains that the payments will be going directly to the bloggers, rather than to the Times Company, and “How that person chooses to share is up to them.”)
Another, probably more significant, problem? The new KachingleX site is obviously designed to mimic the style, layout, and typeface of nytimes.com and its blogs. That seemed to be, for the Times Company, the final straw. As Typaldos wrote on her site on October 14, the day after KachingleX launched, she got an urgent phone call from the VP of Digital (probably Martin Nisenholtz) and two other executives (“I promised I would not reveal their names so I will call them Mr. Legal and Mr. Paywall,” Typaldos wrote), who informed her that they found the campaign “annoying” and that she had “ruined their day.” Typaldos expressed surprise that the executives were unhappy with her efforts “to save the NYTimes Blogs from obscurity.” She continued:
The VP Digital said he was deeply disappointed that I had not called him first to get their approval, because if I had he would have said “no”. Hmmmm…I used to work at Sun Microsystems and we had a popular mantra — “to ask permission is to seek denial”. Anyway, it never crossed my mind to ask for their approval. Our “Stop the Paywall” campaign is a completely independent effort based solely on our new KachingleX browser extension and the Kachingle.com website.
The Times team then asked her to stop the campaign, and, when she did not, called back a few hours later and told her a cease and desist order was on its way in the mail. Typaldos and her CEO Fred Dewey got a lawyer. “We believe paywalls are the enemy of democracy,” she wrote. “We believe in our mission, and we will not back down.”
On Monday, the New York Times Company filed an injunction against Kachingle in federal court and stated it was suing the company for violating its trademarks and intellectual property rights. The filing actually went up online on Scribd, via The Trademark Blog, before Kachingle received a copy of it. The main thrust of the complaint is that Kachingle is misrepresenting its relationship with the New York Times Company by using its signature design and “a confusingly similar imitation of The Times Trademarks” to persuade users to contribute money, in the false hopes that the company will accept that money, and that it will have any bearing on their already-decided decision to install a paywall on nytimes.com in the future. The filing also delineates previous conversations between the Times Company and Typaldos, starting in early 2009, in which the Times made it clear “that it was not interested in pursuing any business relationship with Kachingle.” Here are some more highlights from the filing (see pages six-eight):
26. Contrary to the representations made on the Kachingle websites, Kachingle’s interest in the ‘Stop the Paywall’ campaign against The Times is not to prevent The Times from instituting a paid subscription program. On information and belief, the purpose…is to piggy-back off the Times’ goodwill, reputation, and popularity, and to use the reputation and popularity of The Times’ blogs for Kachingle’s financial gain.
And:
27. Kachingle further misleads consumers on its website under the ‘Q&A’ section when it asks whether The Times agreed to this arrangement. In response, Kachingle says no, ‘But we hope they will like it!’ See Exh. D. Kachingle already knew, at the time the website was launched, that The Times did not ‘like’ the business model that Kachingle had proposed….
I bet the Times lawyers had a chuckle over that one.
The filing goes on to explain how Kachingle’s conduct constitutes unfair competition and false advertising, and that “The Times has been and absent injunctive relief will continue to be, irreparably harmed.”
Steve Outing, a journalist who has been very vocal in his support of Kachingle (and whose blog is signed up with the service), calls the whole thing “a good-natured guerilla marketing campaign” and is optimistic that the scuffle with the Times will do Kachingle “a potentially big favor” by getting it some attention in the blogosphere. I am inclined to disagree.
Having spoken to Cynthia Typaldos and several people who have done business with Kachingle, I disagree with the Times’s accusation that Kachingle is misleading people for Typaldos’ own financial gain. True, Kachingle might benefit from the publicity, and if it got more people to sign up by virtue of its implied relationship with the Times, it obviously does stand to gain financially from the transaction fees. But the damages from this lawsuit will surely wipe out any small gains they’ve made.
All that leads me to believe that the Kachingle team simply did not know what it was getting itself into here. I think that their intentions have always been noble, and that they really don’t understand why news sites wouldn’t want to partner with them to start getting money for their content, from the loyal readers eager to contribute. But this “Stop the Paywall” clearly should have been thought through a little more, and Kachingle would definitely have benefited from some legal advice before it launched a site that looked just like a Times blog and led people to believe a partnership was forthcoming.
Kachingle has not yet directly addressed the complaints in the Times’s filing. At the conclusion of the document, Times demands a jury trial and asks to be awarded all the profits Kachingle has received from using their trademarks (which judging by the Leaderboard results will not be a lot of money), plus legal fees (which one can assume will be a ton of money). I’m not a lawyer, but it’s hard for me to see how this little start-up is going to get out of this thing alive.

I noted today that Kachingle tweaked the pages to avoid any overt design similarity, and stopped using the actual Times Blogs graphics on its "LeaderBoard" page. The idea that anyone would mistake Kachingle's "Stop the Paywall" pages as being affiliated with the Times is laughable. What's curious is that the Times execs issued an ultimatum -- take the whole campaign down or we'll send a cease-&-desist letter; no, we'll file a lawsuit -- when a less messy solution would be to tell Kachingle to remove the specific things they object to, such as using the NYT Blog graphics, and otherwise ignore a small campaign that annoyed them.
If as you say, Lauren, it may be difficult for "this little start-up to get out of this alive," then that's incredibly mean-spirited by the Times execs who ordered their lawyers to file suit -- knowing that it could kill Kachingle with legal fees. One of the reasons I admire Kachingle (and Flattr and other online-content revenue-model experiments) is that they're trying something different. We need more of that. I'm dismayed that a reputable old-media company would try to shut down an innovator trying to demonstrate alternative models to the benefit of all manner of news (and other) websites and blogs.
I love the NY Times and the quality product it produces. But I've lost quite a bit of respect for its executives for the ham-handed way they're handling this. Why are these smart media people acting so dumb?
FYI, I reached out to NYTimes.com's main paywall executive, knowing that the Times PR department wouldn't let him respond. My request for answers about why they're taking this approach to Kachingle was forwarded to the PR guy who can answer, but I've yet to hear back.
#1 Posted by Steve Outing, CJR on Tue 19 Oct 2010 at 11:47 PM
>> ...it’s hard for me to see how this little start-up is going to get out of this thing alive.
It's hard to see? Try "It's impossible to see..."
The Kachingle business model will have the The New York Times sue it out of existence. If Kachingle was a duck hunter - her plan would be to take the safety off, point the shotgun at her foot and pull the trigger.
Not a good plan.
#2 Posted by F. Murray Rumpelstiltskin, CJR on Wed 20 Oct 2010 at 12:09 AM
The Times is great because it's run by smart people.I trust them to keep extraneous trash away from me while I'm on their site. If you're going to risk everything in an attempt to court the Times, you better be as smart, if not smarter than they are. And your product will have to offer something other than a way to pick people's pockets, and it will need to be invisible as well. Kachingle, thank goodness, never had a chance.
Typaldos' assertion that her motivation is to keep the internet "open" is totally disingenuous. I struggle to understand how the author of this item could think otherwise. Typaldos is a huckster attempting to cheapen other peoples' experience online to the advantage of her private well-being. Her startup should sit down.
#3 Posted by Casey Chapple, CJR on Wed 20 Oct 2010 at 02:59 PM
I guess it's an advantage to have a full subscription for something so the regular reader doesn't get "screwed" by groups like Kachingle etc. I received a number of notices asking me to subscribe to NYTIMES but I paid no attention to who was basing these since I had just paid my $200+ for 3 months and knew I didn't need any of this. Also, if people read Times regularly they'd know that the pay wall wasn't to be started until early 2011--Is that here already??!!??
#4 Posted by Patricia Wilson, CJR on Wed 20 Oct 2010 at 06:09 PM
Yes, this is a strange case. Everything about Kachingle is strange, and actually sad about Kachingle. They are going to wait a very, very long time before this "catches on". If users care about a site, they will visit it repeatedly, thus resulting in ad dollars for the site. Kachingle's hypothesis is that you can see what other people Kachingle and it will be a status symbol. Um...try free social media outlets like Facebook or Twitter.
And the folks at Kachingle seem perplexed that big publishers do not want to put their big Kachingle badge on all of the pages on their site, which would be necessary to have their program gain any traction. They evidently do not understand web businesses and that what they are asking for is very valuable real estate that could be way better monetized with simple AdWords.
I do agree with the author here that Kachingle has noble intentions. I don't think they really meant any harm with this "stunt". I just think they are so incredibly out-of-touch with consumer behavior and website management.
#5 Posted by Logical Person, CJR on Thu 21 Oct 2010 at 12:32 AM
This reminds me of my experiences with the NYTimes and Dot Earth Defender.
http://dotearth.blogs.nytimes.com/2008/10/06/new-comment-design-coming/?apage=2#comment-42447
(more history in comments at http://open.blogs.nytimes.com/2008/10/30/announcing-the-new-york-times-community-api/ - egads it was depressing)
#6 Posted by Anna Haynes, CJR on Fri 22 Oct 2010 at 10:58 PM
The problem is that people base a lot of their decisions not only on current information but archived articles. The Web is just that, a WEB. What part of Web do you people not understand?
I will subscribe to news outlets which actually report the truth rather than giving the audience a case of ADHD in contradiction to statements made last week.
I have taken political science classes that cost me a ton of money - had no library access - to get articles and make notes. The already existing archive pay wall was a complete disaster.
Are students going to need to subscribe to every publication just to write a god damn paper?
The complaints are not only disingenuous but downright dishonest. Nobody here is getting charged twice. If you don't Kachingle anyway you don't pay there. RED HERRING!
Now I recognize some issues:
NYT pays iits writers already - duh - so getting money that way is kinda hokey since the Times does own those articles and you can't have your employees making extra cash on articles you already paid for.
NYT is scared that if its authors get paid independently then they can continue to carry their reputation if sometime in the future NYT decides the authors made their corporate masters cry (advertisers, Mockingbird supervisor). NYT can no longer threaten to fire your ass for posting the truth because people also use Kachingle or Flattr or Pyrabang as a reputation accumulation proxy therefore it is impossible for NYT to soft-blacklist the authors. NYT can fire them and Kachinglers will make their up their own mind by switching to the author's brand new wordpress without missing a beat.
That's the real issue here. Too bad. By next year there will be deluvian explosion of these kinds of services. Get on board now or sink. Either way I'm getting me some popcorn to watch the show.
Go ahead sue Kachingle - the platform will be copied and copied and copied until there's an initial setup to those who are not early adopters.
I'm sorry but I'm LMAO already at the next few years of media.
#7 Posted by Anti Vigilante, CJR on Wed 27 Oct 2010 at 02:53 AM
From 350 F3d 640 Assessment Technologies of Wi Llc v. Wiredata Inc case, which you can read at OpenJurist.org http://tinyurl.com/334e4qh
" ...for a copyright owner to use an infringement suit to obtain property protection, here in data, that copyright law clearly does not confer, hoping to force a settlement or even achieve an outright victory over an opponent that may lack the resources or the legal sophistication to resist effectively, is an abuse of process. "
id imagine you could find a judge who'd make the same argument re: trademark, etc.
#8 Posted by decora, CJR on Thu 23 Dec 2010 at 12:31 AM
and is optimistic that the scuffle with the Times will do Kachingle “a potentially big favor” by getting it some attention in the blogosphere. I am inclined to disagree.
... he wrote. In his blog.
#9 Posted by DaveB, CJR on Mon 21 Nov 2011 at 03:52 PM
Kachingle continues to limp a along, never successful but unwilling to die. I worked there briefly and I had an awful time -- the level of infighting was ridiculous.
Recently on App.net I got into a conversation with one of the guys at Flattr, and he made a good point about the need to keep things simple: Flattr is successful because their idea is so simple, whereas Kachingle is constantly adding new "features" that no one understands. Check out this conversation I had with the guy at Flattr:
https://alpha.app.net/lkrubner/post/1817623
Flattr's model is basically "this is a Like button that sends a little money". The idea is easy to get. Kachingle offers you a mind numbing array of options: how much do you want to pay each site, who is the beneficiary, should they store the money in escrow, if their is money is excess, which charity would you like it go to? I think they could be accused of over thinking it.
Still, I worked their part-time for a month thinking I could help them. But I could not help them. No one can help them. I posted some of the details of the sad story here:
http://www.smashcompany.com/philosophy/a-sad-time-at-kachingle
#10 Posted by Lawrence Krubner, CJR on Sat 23 Feb 2013 at 06:30 PM