MuckRock is an online startup that helps journalists streamline, track, and fulfill their public records requests. Since May 2010, when the beta version of the site debuted, they’ve had 851 requests filed, 232 requests successfully completed, and 66 requests denied. The site has helped facilitate the release of 25,254 pages of government documents. MuckRock is currently part of the Boston Globe’s GlobeLab incubator program, working out of the Globe’s offices alongside other tech start-ups. Erin Siegal recently interviewed co-founder Michael Morisy, 28, about how the site works, what it’s accomplished, and where it might go from here.
Things have only gotten better. We’ve opened up our private beta to more users, we’ve helped file over 850 requests across a dozen states, and, most importantly, we’ve gotten to work on some great stories with both wonderful news organizations and passionate individuals trying to shine light on the issues they care about.
We’re still officially in our private beta, but are now focused on really polishing the experience to be ready for a public launch in the coming months. We’ve done some great work with a very small userbase (still under 300 registered users, fewer active) and I can’t wait to see what the wider public can do with our tools.
We’re also really exciting about the potential to partner with news organizations that put our tools in the hands of their readers, helping spotlight issues based on direct reader contributions and verified government documents.
You guys have been called “new media junkies.” Elaborate.
I think it’d be more accurate to say we’re “all media junkies”: I’ve been lucky enough to work at places like the New York Daily News as well as online-only publications, and done everything from measuring picas in Quark and InDesign to coding together news sites in Drupal. My co-founder, Mitch Kotler, has worked at a few startups and is a Hacker News junkie.
What we wanted to do with MuckRock is embrace and enable the best of both traditional and new media reporting: Solid sourcing, in-depth reading and admittedly wonky material meet a somewhat radical approach to transparency, meta-data gathering and software-as-a-service. Did I dance around that question too much?
Where does MuckRock’s funding come from?
A generous grant from the Sunlight Foundation helped cover our initial costs, including incorporation, a nice scanner, and funds to pay for us to present at South by Southwest, but since then we’ve been funded exclusively by site members, who pay fees in exchange for filing requests or other related services, like cleaning up or visualizing data. The Pioneer Institute in Massachusetts has been a great early customer and supporter.
Going forward, we plan to stay funded by our users, and are looking to actively partner with news organizations to help them more efficiently and transparently report on important local issues; the exact same kind of reporting that readers regularly say is worth paying for, even as its being done less and less.
How do you track and manage requests? Can you describe your organizational structure?
Every time a user files a request, a new virtual mailbox is created: Each request gets both a unique P.O. Box and e-mail address, and all incoming and outgoing responses are automatically channeled through them, so that when an agency responds via e-mail, the user is instantly notified. If they send a snail mail letter (usually the case), we scan it in and upload it that request’s unique page on MuckRock, and the user gets a notification e-mail that their digitized documents are ready.
Tell me a bit about the nuts and bolts of your operation. How many staffers and volunteers do you have? What’s a day in the life of a MuckRocker look like?