It was also unsettling. I never had any illusions that this was my most important or best story (as the 574th commenter wrote on our Web site, “Shouldn’t we be focusing on trying to stop the oil spill?”). Everyone knows about stories that ‘go viral.’ There’s always a story, usually popping up the upper left hand corner of your Yahoo news feed, that you click on because you just can’t help it. Having one’s story go viral has become a huge barometer of success. When that can’t-help-it story is yours, the experience affords the opportunity to examine just what it is that that barometer, which is so seductive and mystifying to news organizations, actually measures. The story was fascinating in its own right, but its success also depended on the herding mentality and the Web’s tendency to legitimize commentary as news.
For us at the Voice, a question—one which many news organizations that break a story which generates buzz struggle to address—was how to maintain (and wrest back) control of the story, and the page views. Our paper was on a constant Lorenzana beat. I was assigned to cover straightforward news and developments in the case—I broke the news that her current employer, Chase, had threatened to fire her if she kept talking about the lawsuit—while our bloggers had lots of fun following the tabloid craze, spinning out new angles, and writing pieces with hilarious headlines like, ‘Which Debrahlee Lorenzana Facebook Group Is Right for You?”
There are certain stories that every news organization is expected to weigh in on. These are big breaking stories, or stories with widespread societal ramifications. For those kinds of stories, the normal bars of journalistic judgment—Should we run this? Is this relevant to our audience—are subsumed, presumably by a collective understanding of the story’s value. The publication of war documents on WikiLeaks, for example, is one such story. But Lorenzana? No one expected the media frenzy that followed—certainly not me. In the span of twenty-four hours, it had transformed from a very interesting feature to something like breaking news of national and even international import.
In one sense, that might seem overblown. In another sense, it’s absolutely fine: we too often forget that a simple story can be an access point for huge and deep questions. Lorenzana, as a friend pointed out to me, is the ultimate water cooler story. It struck a major chord with so many different kinds of people, and that in itself cannot and should not be discounted. Maybe the majority of people were engaging with it on a ‘that chick is hot’ or ‘that chick is slutty’ sort of level, but a lot more was at work here. It turned out that the story tugged at so many points of cultural fascination that once it got out there it was almost unstoppable.
For one, it’s about Citibank. (Never mind that this story is about a low-level banker and who worked far from the world of bonuses and exotic derivatives). Second, it took place in the news media capital of the world. (One gets the feeling that if the same thing had happened to a low-level banker at a Citibank branch in Birmingham, the story wouldn’t have managed to traverse state lines). Third, the nearly 600 comments on my story are a testament to the universality of an obsession with work attire—though men and women are obsessed in different ways (Which makes it even better water cooler fodder). And finally, yeah, Lorenzana is really hot, and the story belies the assumption that the kind of people everyone else is jealous of have things easy.

Very interesting article, but I doubt it will go viral unfortunately.
It did make my look up the Lorenzana story, which in turn lead me to another more substantial article of yours (When Hipsters move in on Chinese). So even if the deeper articles will never go viral, they do get additional reads, all thanks to Lorenzana's curvy figure.
#1 Posted by Pierre, CJR on Tue 17 Aug 2010 at 11:59 AM
Nice to see this reflective piece having read the original Voice article. I am glad. Ms. Dwoskin had this head-spinning experience. The experience helps put one's values in perspective and the exposure will help bring attention to past and future fine journalistic work. Having read
most of this journalist's Voice articles, I expect she will have another spotlight moment.
#2 Posted by Jacki Browne, CJR on Tue 17 Aug 2010 at 01:57 PM
The humility of Ms. Dwoskin's tone is remarkable. The article could lead one to believe that this discovery and the resulting publicity was fortuitous; yet, having read Ms. Dwoskin's stories over the years, I'm convinced that her ability to find stories is second to none. She opened the door for this hot banker to walk through. Ms. Dwoskin's relentless search for new stories resulted in this story and the publicity it received is not surprising.
Given all of the attention that the story received, I expect that Ms. Dwoskin, an enterprising young journalist of the highest caliber, will get her due: a greater capacity to stimulate debate through her stories and, thus, weave herself into the social fabric of American society. The tapestry of this society will be more vibrant for it.
.
#3 Posted by E.S.D., CJR on Tue 17 Aug 2010 at 03:48 PM
I enjoyed your candor on the subject, Elizabeth. Although none of my stories have ever as postal as yours, it's humbling to see your own work go from the spotlight (i.e. multiple victories on Digg, being picked up by CNN, huge comment streams etc) back to lowly journalist digging for a good story. :)
#4 Posted by Blake, CJR on Tue 17 Aug 2010 at 04:20 PM
Perhaps in the same ballpark, I remember passing on a news story to the Romenesko news blog that quickly triggered more and more news coverage. I wasn't nearly as close to the action as Ms. Dwoskin, but I can understand that mixed bag of feelings: amusement, giddiness, and "oops."
#5 Posted by Tony, CJR on Tue 17 Aug 2010 at 04:32 PM
Congratulations Lza. Number 7 on gogle is pretty remarkable.
Reading about how your story went viral makes me think that its hard for journalists not to opt for the most provocative tagline possible for their story, given the public's appetite for sensationalism.
Man bites dog!
#6 Posted by Eli, CJR on Wed 18 Aug 2010 at 12:38 AM
"tits on a stick."
Other than that she is delightful to look at but not especially more attractive than a lot of women her age.
Of course it does not hurt that the thin fabric of her blouse and bra make prominent the central feature of the tits being discussed. So, I assume, this is what her fellow employees found distracting. Is there a reverse harassment issue here? If a man wore a cod piece to the office, might that also get attention from the execs in charge?
I had to Google the allure of Ms Lorenzana, although this story must have enjoyed its 15 minutes of fame while I was in the wilderness of the mountains, just to realize that viral and salacious might be neck and neck in this race. I hope that Citibank does not settle out of court. I look forward to seeing Ms. L's attire, changing daily as she pleads her case before a jury of her peers.
(Hey - stop peering. That's rude!)
#7 Posted by Mr Nybel, CJR on Wed 18 Aug 2010 at 03:57 AM
You can spend your whole career covering hard news, but it will always be the weird stories that go viral. And that's a shame.
In the late 1990s I was on a project team that won state and national awards for reporting on property tax issues in east-central Pennsylvania. Which of those stories went national? A condensed version of a piece about how much the property taxes were increasing at the Sunny Rest nudist resort.
Tax policies and financial pain faced by average people = Yawn.
Nudists = Giggle, smirk.
#8 Posted by David, CJR on Wed 18 Aug 2010 at 10:32 AM
Why is this so surprising? Even Shakespeare knew that in order to educate the masses, you had to use comedy.
#9 Posted by Lisa Stansbury, CJR on Wed 18 Aug 2010 at 02:00 PM
If it makes you feel any better, I missed your Debrahlee Lorenzana story.
#10 Posted by Bruce Wood, CJR on Thu 19 Aug 2010 at 07:47 PM
[...] Too Hot Not To Go Viral [...]
http://www.berfrois.com/
#11 Posted by Berfrois, CJR on Fri 20 Aug 2010 at 04:57 AM
As someone who writes obituaries for The Boston Globe, I read this with professional interest. Every day I participate in decisions about who will featured in the news columns of the obituary pages. There is no fixed formula, but interesting life stories help us decide among people who had similar careers or experiences. After reading this, I envision a day not too soon in the future when being the writer or subject of a story that goes viral will become a determining factor in obituary decisions. Yet, at first blush, neither the ramifications of the initial story nor the impact of the lawsuit seems destined to travel far beyond the water cooler conversations. Few people are likely to stop trying to look sharp for work because they fear it will lead to being fired; fewer still can be expected to sue on the basis that they were discriminated against for their good looks. However, when the time arrives for this writer or her subject to be considered for an obituary, their connection to a story that went viral will be vital, and if either is featured on the obituary pages of a New York newspaper, you know what the first paragraph will mention.
#12 Posted by Bryan Marquard, CJR on Fri 20 Aug 2010 at 05:27 AM
Very, very interesting stuff. I also took the time to read the original article, and came away with the same steadfast confusion of "yeah... but." It's a well researched article, and published here is great commentary and perspective on that research. It was a pleasure to read.
Also, low-level bankers earn 70k a year? I'm definitely in the wrong business...
#13 Posted by Aaron B., CJR on Mon 23 Aug 2010 at 05:37 PM
I've read Elizabeth's story on Ms Lorenzana's lawsuit as well as Elizabeth's reflections about the story "going viral" (Columbia Journalism Review). As a professor of hers at the Journalism School, I was aware of her enormous talent.Now I'm just plain proud of her and her skills and thoughtfulness. Both stories reflect those qualities. I recommend her CJR piece. It's extremely interesting.
#14 Posted by John Martin, CJR on Mon 23 Aug 2010 at 08:12 PM
Thank you for the insight and the simple yet powerful observation, "Some people comfort themselves through food, some people through drink and smoke, and some people make themselves beautiful."
#15 Posted by Alyse, CJR on Fri 27 Aug 2010 at 02:20 PM
I love that you followed up on the original article, as I felt that Debrahlee's story forced me to recognize my own internal double standards. I think it is interesting that you rate this story as not your best, because as a journalist, I assume that you are like all writers - part of what you write belongs to you and part of it belongs to the public that consumes it. Therefore, what is your best is a matter of public opinion, no? I think you are right in that the article was talked about because it stoked the flames in many people. But maybe the merit of it should be based on the fact that it got people to stop doing what they should be doing (talking about BP oil spill or anything described as important or worthwhile) and allowed them to do what they do naturally - judge and think about how something really relates to them?
#16 Posted by Melissa Adeyemo, CJR on Sun 29 Aug 2010 at 02:35 AM
Am I missing something? Didn't you get completely duped? In this article you gloss over the fact that some other paper discovered that your innocent little victim had appeared on a reality show where she talked about her desire to look like "tits on a stick." Left out was she also was obsessed with becoming famous and landing a famous husband like George Clooney. Why didn't you find that out before your re-wrote her lawsuit? Doesn't that call her motivation somewhat into question? Might that information have stopped you from writing the story in the first place? Then maybe we all could have been spared from this moronic soft-core porn dressed up as a "story" going viral.
Did you or your editors even Google her?
#17 Posted by RSF, CJR on Tue 28 Sep 2010 at 05:59 PM