AOL’s Patch Media launched its 100th hyperlocal news site last week in Morristown, New Jersey, and is apparently planning on quintupling in size by the end of the year. This week, older Patch sites that were launched under the original design will also all transition into a cleaner, more colorful format.
In previous posts, I’ve tried to distinguish between a news Web site’s financial sustainability and its journalistic merit. Now I’d also like to draw a distinction between the visual appeal of a site’s design and its journalistic ethics. No one likes a cluttered Web site. But sometimes a site can be too clean, lumping its content together in an effort to streamline—but blurring some journalistic lines in the process. Patch’s new design is a good example.
Here’s the old version, as seen on the Summit, N.J. site on Tuesday. There is only one main story featured on top, with a slideshow of random photos below. (Note: this cropped image only shows the upper left corner of the page.)

Below is what the new sites will look like: the 2.0 design, as seen on the Newport, R.I. site. There are now three main stories, which makes more sense and looks a lot better. Each story on the home page is accompanied by a photo, so the site looks more vibrant and less list-y.

The problem with the new design, though, is what’s below the featured stories, in the lists of stories toward the middle of the page. Under the old design, the News and Announcement items were in separate columns. Practical, if a bit clunky-looking:

As of Wednesday, though, all Patch sites are rumored to have their News and Announcements combined into one section. Announcements will have bylines, just like the other articles written by Patch editors and paid writers. As you can see, the Announcements populate the site alongside the news articles. Readers would not necessarily know by looking at this list that the announcements have gone up to the site unedited and unapproved. (Although the contributor below happened to title her announcement with the name of the blog she is promoting, which is a clue, I guess.)

As I found by trying the site out, it’s very easy to create a login, sign in, and post an announcement:
“Tell us about a wedding, school award, volunteer opportunity, or anything else you’d like to announce to the community. Complement your announcement with photos and videos, then send it out to your friends and family.”
When you post, the page offers a link to their “terms of use” and reminds you that announcements are not meant to be used for advertisements. But there’s no stopping you from posting anything you want, as the system is not moderated. Local editors are not notified when new content goes up on their sites, but they have the authority to take things down if necessary. But Patch editors are busy people, and there’s no guarantee that they’ll be able to catch everything in a timely manner.
Anyone familiar with a typical news site’s comments section will understand why this is potentially problematic. Readers can post anything from a racist screed to a nude picture, and it will be up on the site until an editor catches and deletes it. Or, more subtly, above an editor’s non-partisan voter guide to an upcoming local election, someone could post an announcement that says “Vote for Candidate A” or “Candidate B is Scum.”
Does a small-town news website have to be written top to bottom by some brat with a journalism school degree? Absolutely not. Feedback and self-publication features are hugely important for getting readers involved and engaged with their local news sites. Patch is right to solicit and publish announcements, photos, and videos—as long as they aren’t blatant self-promotions. And with only one full-time person on staff per local site, Patch editors need all the help they can get in generating content (as thin and brief as reader-generated content will tend to be).

I liked the separate columns, but in fairness to the patch and its redesign, they seem to label each item as to whether it's news or an announcement.
#1 Posted by Richard Benfield, CJR on Wed 25 Aug 2010 at 12:08 PM
I agree with the gist of your article. It's too dangerous to lump real journalism content with potentially slanted "advertorial" content from readers. Some readers may not be able to tell the difference well enough. However, I really take issue with this condescending and rude comment in your article:
"Does a small-town news website have to be written top to bottom by some brat with a journalism school degree?"
Why "brat?" Are you saying Patch editors aren't as good as other journalists? You ought to reconsider. People who want to be journalists today have to work really hard to find a job. Regardless of how their company chooses to design their websites, they're still doing a good job by informing their communities with relevant information. What exactly do you have against that? Your comment is inappropriate.
#2 Posted by Angela Grant, CJR on Wed 25 Aug 2010 at 01:20 PM
What's funny is that if the author graduated from Columbia J'School -- my alma mater as well -- in, say, the late 90s (she's a 2010 grad -- how "bratty" of you, young 'un!) she'd be writing that it was high time for newspapers to stop treating readers like the unwashed masses who must be kept from the editorial Ivory Tower lest their petty concerns sully our Big Thoughts on Journalism. Patch as a company is all of what, a year and half old? I don't get the snark. They are out there hiring, covering, expanding and doing the sort of journalism that matters to people like me. My regional daily long stopped covering school boards with any regularity, now I log onto my local Patch and I get a full report. (And "my" editor has amazing credentials by the way!)
Ah, to be in my late 20s again. Journalism was so easy to understand then -- no reporting needed to form all those world-weary opinions.
#3 Posted by SarahM, CJR on Wed 25 Aug 2010 at 01:26 PM
Point well taken. In any media site there needs to be transparency and clear distinctions between articles written by paid staff/freelancers, UGC, and sponsored content. Separate categories is one way to do this. Badges showing roles or titles is another. On some sites the sponsored content has a different background color to distinguish it from editorial. I like this as it's easy to visually recognize paid content. More and more readers will be required to discern for themselves the underlying bias of content, and whether or not they trust the source. I'm hopeful that blatantly biased info will be revealed by the readers in comments and voting tools. Don't forget that reporters and editors can be biased as well and there blurs the distinction even further.
#4 Posted by Geoff Sakala, CJR on Wed 25 Aug 2010 at 01:45 PM
To Angela and SarahM, I feel the need to clarify: the "brat with the journalism degree" I was referring to in this post was myself. No part of this post was meant to be critical of Patch's incredibly hardworking editors. I was anticipating the kind of criticism I expected to get for this post, knowing that some people would accuse me of elitism for insisting on a division between edited and unedited content. I think Patch is doing a wonderful job of getting community members involved in reporting and writing local news. I just think user-generated content should be moderated before it gets posted, and that there should be a clear division for readers.
#5 Posted by Lauren Kirchner, CJR on Wed 25 Aug 2010 at 02:45 PM
I'm going to let go of the "some brat with a journalism degree" spat. As a 23-year-old mature young adult with a college degree, I'm above petty, prejudicial commentary like that. And since I have class, I also won't bother to tell the author of this article that comments like that demonstrate the very unwanted and unwarranted bias that she's complaining Patch's site users who post their own announcements inherently have. As to the overall issue, I agree that they should just keep the old format where they separate the News posted by paid staffers and Announcements posted by site users in two different visible sections. However, separating the two isn't going to fix the overall problem of people using the Announcements section for spam articles. Really what Patch's people need is a good moderating team, which I'm sure they're already well aware of and probably looking for right now as they grow and expand.
#6 Posted by Kristina M., CJR on Wed 25 Aug 2010 at 02:53 PM
Finnicky grammatical correction: the word "myself" in my comment above should be "me." Which proves my point...we all need editors!
#7 Posted by Lauren Kirchner, CJR on Wed 25 Aug 2010 at 03:21 PM
it must be nice to know everything about everything. So having a journalism degree now makes you a brat? What about a journalism degree from Columbia? Uber-bratty.
#8 Posted by Max, CJR on Wed 25 Aug 2010 at 05:44 PM
Okay, Lauren. I didn't get that you were referring to yourself with the "brat" comment. I thought you were actually talking about the patch editors. We'll let bygones be bygones here...
#9 Posted by Angela Grant, CJR on Mon 30 Aug 2010 at 11:46 AM