Internet research helped Buzzfeed contributor Jack Stuef unmask @ComfortablySmug, the Twitter account that earned ire for posting false information during Hurricane Sandy. Stuef was praised for his work then. But his latest attempt to write a profile based solely on Internet research did not go as well.
Stuef’s target this time was Matthew Inman, the man behind the wildly successful cartoon website The Oatmeal. Inman’s ability to create shareable, viral content is not unlike that of Buzzfeed, and Inman’s big moment in the sun this year came after his rabid fanbase helped him raise over $200,000 for charity in response to a defamation suit filed against him. “Rule number one of the Web: You don’t mess with The Oatmeal,” Mashable’s Lauren Hockenson wrote.
For all of Stuef’s Internet research, it seems he didn’t read that article. When Inman drew criticism for putting a rape joke in a recent cartoon, Stuef used it as the peg for a profile of Inman and his business model, arguing that the cartoonist’s funny little comics were actually keenly targeted marketing ploys designed to maximize traffic, power, and profit:
Unlike that of most successful webcomic artists, Inman’s work was not originally a labor of love, a slow process of honing one’s voice, developing an original perspective and take on the art form, and eventually building an audience. It was always a business, always a play to known sources of Web traffic, whether for clients or for himself.
Stuef was never able to actually interview Inman for the story.
“I wish Inman had responded to my requests for comment. It would have been a stronger piece,” Stuef told CJR in an email. But he didn’t, so Stuef relied on Internet research to compile the profile instead.
He’s not the first nor the only reporter to do this, and it worked well enough when it came to @ComfortablySmug, so why not?
Here’s one reason: The “obscure profile page” Stuef dug up that said Inman had a wife, kids, and decidedly Republican beliefs wasn’t actually Inman’s. It was someone pretending to be Inman. Stuef only realized this after he posted the article.
“Obviously, I regret the errors, but we did make a correction to the piece soon after it was published,” Stuef said.
Not soon enough for Inman, who grabbed the original, uncorrected article and posted it in its entirety to his own site, adding rebuttals to any of Stuef’s points he found incorrect or exaggerated — basically all of them. “This article is so blatantly wrong it borders on being libelous,” Inman began. After demolishing Stuef’s piece, he turned to Buzzfeed: “You question the integrity of my writing, and you do it on Buzzfeed. Seriously, BUZZFEED. This is not an honest review of my work This is pageview journalism. This is character assassination. And this is shit.”
But Inman wasn’t finished yet. He then did a little Internet research of his own on Stuef, coming up with a joke Stuef wrote at his previous job at Wonkette that made fun of Sarah Palin’s son (the post is no longer live). No, not the 23-year-old Army reservist; the toddler with down syndrome.
“He’s certainly free to criticize me for it,” Stuef said; “I did the same soon after I wrote it.”
Stuef’s piece on The Oatmeal is an interesting look at Inman’s empire beyond the crude drawings and charity fundraising stunts, and some of Inman’s rebuttals fall a bit short. While Inman claims he only did SEO work for a few months in his early 20s, the Guardian piece Stuef cited, written four years ago, when Inman was in his mid-to-late 20s, refers to him as an “online marketer.” Inman’s need to be seen as a simple cartoonist trying to make a living is clear in his response to Stuef; he doesn’t deny that he earned half a million dollars in 2010, but insists that most of those earnings went to his sister and her six children.

Rule Number two on the web: You can mess with The Oatmeal, but messing with people who really understand the internet can have serious consequences.
Not just certain personalities like "The Oatmeal" but really any community with internet savants (self-diagnosed asburgers sufferers, nerds, think 4chan and Anonymous and the like) can do research and figure out things with the best of them. With Facebook encouraging people to post their entire life history online, with things like DirtyPhoneBook seemingly deliberately trying to encourage and reward this oversharing in the most base ways possible, and with Google memorializing this for all people for all time, I think that the way in which people will view their use of the internet, and how conflicts work online indeed will change.
#1 Posted by BlueGoldShirt, CJR on Wed 12 Dec 2012 at 12:30 PM
"Rule Number two on the web: You can mess with The Oatmeal, but messing with people who really understand the internets is serious business and consequences will never be the same.
Rule three: the cake is a lie.
Rule 34: Let's avoid rule 34"
Ftfy
#2 Posted by Thimbles, CJR on Wed 12 Dec 2012 at 01:10 PM
This highlights the difference between BuzzFeed and The New York Times. I just read an article on Bits Blog that said that Facebook was making changes to its privacy policy. The journalist directly quoted Facebook's Director of Product in a phone interview regarding a key aspect of the change in policy pertaining to privacy.
One can't believe everything one reads on the internet. Some things ARE credible though. BuzzFeed took a chance and lost, this time.
I don't like the idea that "no one messes with The Oatmeal", even though I do love Oatmeal comics. Maybe that's a separate matter. "Messing" with anyone, Oatmeal or otherwise, is wrong when it isn't factual.
#3 Posted by Ellie K, CJR on Wed 12 Dec 2012 at 02:19 PM
Rule 4: no one owes you an interview. And no mistake you make is the subject's fault for not talking to you.
#4 Posted by Edward Ericson Jr., CJR on Wed 12 Dec 2012 at 05:48 PM
It seems that accuracy of reporting on the internet is really going beyond just downhill, or sliding down any slippery slope or otherwise. There are so many inaccuracies on so many published news stories. I think the icing on the cake is today 12/14/12 with the reporting of the Newton school tragedy. If any major news source is going to name a killer with no verification, for worldwide release, then the FACTS need to be accurate. The reporting that I have seen today on that case is pathetic. Would you want to be publicized as a killer to the world and then graciously accept without issue just some flippant online retraction as an apology? Is that good enough after the initial destruction of your own good name? The major media sources should all get hit with major slander cases over today's examples of journalism that is beyond BAD. The Newton school reports on the internet were beyond unreliable, and examples of only the worst principles of public reporting. Spinning yarns and rumors is not reporting/journalism by any stretch of anyone's imagination!
#5 Posted by lisa , CJR on Fri 14 Dec 2012 at 08:01 PM
So I assume that you contact Amanda DiMarco and confirmed that 1. she is the PR person for the Oatmeal and 2. that she actually replied to the request from the reporter.
If you did neither of those then you are as guilty of just reply on internet searches as he was.
#6 Posted by Van, CJR on Fri 14 Dec 2012 at 10:57 PM
This specific article by Sara Morrison just touches on one aspect of the impact of internet journalism- basically public personal conflicts between writers that are actually making some kind of income from their internet activities. It seems to me that Sara is probing some of the fundamental vulnerabilities of the internet.
So, here's my two cents again. This is a little frontline maneuver, with a way-out, from left-field approach.
The internet really is not a media game for the contributors. The internet is not just a closed arena for members of the media institutions. Other citizens that are not members of the media institutions are not just the prey, nor the victims, nor the exploited sources for profit. It's really not a trickle-down arena for the yahoos/consumers to be entertained, distracted to compliance or perhaps controlled by any specific type of state or other organizations.
The internet is not a closed media format for just a few. It's not just a change from a paper to electronic or quicker, possibly easier, cheaper format for media corporations.
The internet is a high-risk virtual reality that many have jumped into or dived into with absolutely no awareness of the risks and consequences. The present trend is creating more of a cesspool of content that everyone is having to wade, explore, or even flee and hide, through different levels and avenues. A relatively few have the power to access demographic information and utilize the mined data for profit from the unsuspecting and unaware unpaid users of VR software.
The open, subscription-free, internet really isn't a fun, or benign world to explore or to educate anyone anymore. Was it ever? I used to be totally ignorant of the significant consequences from mining of data from use of purchased and free software. Is VR just becoming THE SOURCE for private use of mined data by privileged users of VR?
Is VR really turing nasty, and too risky for the average Joe? If you don't have a subscription to, or membership through employment, government, public school, University registration- what kind of information can you really search and access? It's getting to be a "pay-for-view", "pay-for-access" VR, with the prices increasing by the nano-second. If people can only read advertisements, that's not really contributing to an "informed" or "educated" citizenry.
The internet is a very lawless virtual reality that's becoming a virtual war zone.
I tried to watch the free HULU a few days ago. Three ads for a time interval of up to 90seconds every 5 minutes. Even if a person subscribes to HULU, there are still ads. Ads popup with sound, videos etc. on every boundary of the windows just with a click to a web-page. Just about the only page that does not initially include advertising bombing is the initial Firefox and Google browser windows.
Surfing the internet is tapping into an active war zone while clicking away ad- bombs by the second. Without advanced protective gear of varying levels, I'm lucky to not get a completely blacked out window! VR ad-bombs away while burying any reliable or any kind of accurate information.
The ads on HULU now even have links to program series about the advertisements. Is the latest trend now to just watch advertisements?
Oh goody! I can't wait to read the latest celebrity piece about Allstate's- series 5 2012. Do you remember when actor A is badmouthing actor B? Oh no! I can't wait to watch Burger King's ad#15, series 6, actor A is really smashing Actor B about his lousy acting in Allstate series 5, 2012. Oh no! please don't ask me what that last 5 minutes of program was about on HULU, I don't have the attention span to even tell you what I was even surfing for on the internet, when I hit "enter".
Really, who cares if any writer of any article on the internet has done any reliable
#7 Posted by lisa , CJR on Sat 15 Dec 2012 at 12:11 PM
to continue .....
Really, who cares if any writer of any article on the internet has done any reliable internet research, so long as everyone gets any brand of oatmeal, or even more digestible pablum!
#8 Posted by lisa , CJR on Sat 15 Dec 2012 at 12:18 PM