It’s The New York Times turn to do a nice story on “overdraft protection” practices.
The Journal had one yesterday and the Washington Post did this weekend. Today, Felix Salmon of Reuters picks up the ball and advances it, too.
First, the Times piece. Eric Dash has a snappy take on the issue, rounding up lots of good points and making it clear he’s on your side (emphasis mine):
Even now, after all those bailouts, banks never seem to tire of dipping a little deeper into your wallet. Despite the tough economic times and increased scrutiny from Washington, they are keeping most fees at record highs, and are eking out slight increases on others like overdraft charges — a step they rarely took during past recessions.
I submit that one way to turn around circulation numbers is to report and write more like this. Some might say that’s taking sides, but it’s no journalistic sin to empathize with the public. I’ll bet the antipathy to this gouging is almost unanimous among those who aren’t bank executives (think 99.9 percent of us). Why should the paper’s prose be clinical and detached when writing about something that’s clearly a ripoff? I think readers would love to know their paper is fighting for them. Too often they don’t. Papers make you read between the lines to appreciate what they do.
Digression aside, the Times has some very interesting stuff here. The argument for allowing banks like Citigroup and Bank of America to get so inordinately huge is that they become more “efficient,” lowering costs for consumers. Tell that to their customers getting slapped with overdrafts (emphasis mine):
The nation’s biggest banks — those that received the biggest bailouts from taxpayers, and are once again gaining strength — charge fees that are on average at least 20 percent higher than those at smaller lenders, according to Moebs Services, a economic research firm used by banks and federal regulators.
So your neighborhood bank, which presumably has a higher percentage cost of overhead than GinormaBankCorp, is somehow able to charge a fifth less than said behemoth. Hmm.
Salmon’s on this, too, finding a report by bank consultant Michael Flores that shows just how much more big banks depend on overdraft charges and the like:
It’s the biggest banks who are the worst offenders here, making much more money off noninterest income (ie fees) than their smaller counterparts.
Here’s his chart:

It gets worse. Salmon quotes Flores:
Active households (defined as the 20.2 million households with bank or credit union accounts who write the majority of NSF items) pay $1,374 in annual NSF fees.
I’m skeptical of that $1,374 number (can it really be that high?) but if it’s even half that, it’s an outrage. As Salmon says:
This is a tax on poverty, it’s substantial, and it ought to be stopped: the 20% of bank customers who pay 80% of the overdraft fees are the banks’ poorest customers.
This is certainly right. And it’s good to reframe these fees for what they really are: exponentially high-interest loans.
Think about it. If you accidentally overdraw your account, Bank of America, say, covers the excess amount of the purchase and charges you $35 for the privilege. They never asked if you wanted them to do that. And as we saw yesterday, some banks make it difficult or impossible to turn off “overdraft protection,” a term that I said ought to be in scare quotes every time it’s used in a news story. It’s Orwellian. This “service” allows overdrafts (most occur via cards these days), it doesn’t protect you from them.
Salmon reports that the median overdraft is $36. If you waited a year to pay that $35 fee, it would basically be a 100% interest loan. Of course, a bank would shut your account down by then. I’d guess most are paid within two weeks, when the next paycheck is deposited. A report (PDF) by East Carolina University professor Mark A. Fusaro put the median annual interest rate paid on overdrafts at 4,547 percent.
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Good post, Ryan, particularly the part about "taking sides." I think it was Breslin said something about, when some bully is beating the crap out of an innocent little guy, it's not the reporter's job to get quotes from both sides and set them next to each other. The banking story is that story.
As for "overdraft protection," it's one in a matrix of scams designed to reap fees. Built into these systems is quite a bit of knowledge about how people actually behave; the fees are designed to cash in on normal behavior while subtlely casting it as aberrant. A look at the software and systems produced by the CRM (customer relations management) industry is all the evidence anyone needs.
But these kinds of industries (bad debt buyers, the still thriving COLI trade, CRM, "competitive intelligence" practitioners and dozens of others), like mold, bloom in the dank shadows because they can live only there. To learn of them one must troll through the trade journals and shows and ask a few questions of their salespeople. Business journalists seldom do that; they'd rather wait around for a tip from some short-seller or, worse yet, lionize another corporate fraud.
#1 Posted by edward ericson jr, CJR on Sat 4 Jul 2009 at 03:37 PM
I used to work at a bank so I have seen both sides of the issue. The big issue is the use of debit cards, which people need to think about as "Check cards" because they do get treated like a check. If the bank does not cover what you charged, then it gets sent back to the place where you made the charge and they are still going to charge you at least $20 and may not take your card in the future. I had customers that loved the overdraft protection and it was a comfort knowing they didn't need to worry about their purchase being refused. Honestly - I was shocked to hear someone say that myself.
And people do think of these cards too much as credit cards and expect the bank to tell them when they are overdrawn by refusing their purchases. The truth is that the person knows better what charges they have made and what checks they have written than the bank does. When it comes down to it, it's ridiculous to think the bank is going to balance your checkbook for you. I have gone over a list of transactions with people who refuse to believe they were overdrawn only to have the conversation end with "Oh I forgot about that..."
It's not that hard to keep up with your accounts these days with it online or on your cell phone even. Frankly if it costs you $36 to learn your lesson of responsibility I think it's worth it.
On the flip side, I now belong to a credit union. They automatically move my money from my savings to my checking if I make a mistake. I don't get charged. Of course you have to have some money in savings in order to not be charged. If you have nothing to move over, you will be charged.
Of course the goal of the bank is to make money and I agree they can still do that without the overdraft protection cost being so high. Ultimately though, everyone needs to take charge of their money and not blame someone else because they don't know how they are spending their own money.
#2 Posted by ECS, CJR on Mon 6 Jul 2009 at 02:43 PM
Thank you for this reporting.
I'd like to add that, after the NSF charge, the bank solicits the account for a "NSF protection" line of credit; the original sub-prime loan.
These loans, research has shown, go largely unpaid, thus the bank has substituted an occasional NSF fee with a steady stream of interest income at unregulated usurious rates.
#3 Posted by LeeAnne, CJR on Wed 8 Jul 2009 at 08:43 AM
These banks are operating 'protection' rackets by claiming they pay overdrafts to protect the poor from having their utilities turned off.
I love all this 'blame the victim' stuff. That's how criminal behavior persists and prospers; it is encouraged by these attitudes: victims are asking for it.
Sure, I was asking to be discriminated in employment after the age of 50.
If you have no feeling for your fellow man, democracy and representative government are not for you; fascism/oligopoly is,.
I was recently charged $105 for a $60 overdraft generated by a withdrawal from the ATM machine at my branch office bank; a total of 3 charges @ $35 each.
The additional 2 overdraft fees of $35 each, generated by a small eCheck and a debit card grocery store item of $4.38, were caused by the overdraft charge the bank delayed posting until the day following their charge to my account.
The bank makes money by NOT providing routine minimal bank services such as timely record keeping with balances available to the customer via phone and/or email..
The bank reversed this last $35 fee only. So, poor bank, made only $70 for my $60 overdraft their processes helped to cause.
#4 Posted by LeeAnne, CJR on Wed 8 Jul 2009 at 09:17 AM
"This is a tax on poverty, it’s substantial, and it ought to be stopped: the 20% of bank customers who pay 80% of the overdraft fees are the banks’ poorest customers."
Citigroup was charging me $7 a month because I had less than $1500 in my checking account. Talk about winning over a customer in hard times. I'm switching my account later this month. I cant imagine a better way to alienate a customer.
#5 Posted by Alex, CJR on Wed 8 Jul 2009 at 11:21 AM