I wrote earlier today about a Big Money piece on banks’ dirty tricks and my own story of falling afoul of the game—and the steep price I’m paying as a result.
Ron Lieber in the Times today writes that Discover and American Express are doing away with their overlimit fees. That’s a result of the new credit-card legislation that forces banks to allow customers to opt out of them. Alas, it comes a bit too late for my personal Bank of America mishap, which I wrote about this morn and which is now costing me $110 a month in additional interest after accidentally going over $39.
Lieber’s got some good context, too, delving into the history of the practice, which didn’t inflict fees on consumers (unless they went way over) as recently as the 1980’s. Ah, the age of innocence.
I’ve got a question about this, though:
But before you gush over the changes, consider this: Both firms probably arrived at their decision based on a calculus that showed it would be too costly to build a system that lets consumers opt to breach their credit limit, as the law required. Instead, it was cheaper to simply do away with the fee.
How much could it really cost to write some code to allow people to opt out of going over limit?
Lieber writes that it’s likely the whole industry will likely do away with the fees now. Good.
Meanwhile, Felix Salmon over at Reuters riffs off my BofA tale of woe this morning to make some particularly sharp points about banks, the games they make their customers play, and how they destroy consumer trust.
Salmon points out that what I had was really a personal loan, but the bank offers no straightforward product.
But here’s the thing: what’s a reasonable amount of annual interest to pay for a $7,000 personal loan? Obviously $0 is too little, and $1,300 is too much. At Bank of America, the rates for a simple personal loan are, um, er, oh. There’s a lovely list there of no fewer than 61 different products and services offered by BofA — but simple unsecured personal loans are nowhere to be found. Bank of America doesn’t want to offer personal loans to its customers, because it can make so much more money off them by offering highly-lucrative and fee-laden alternative products like credit cards and “overdraft protection”.
All of this has culminated in the Spy-vs-Spy dance that is the free balance-transfer offer.
Indeed.
Salmon points out that this is fertile ground for the proposed Consumer Financial Protection Agency to clarify some things and perhaps create an environment where banks compete on trust rather than dangling lowball offers that explode in consumers’ faces with one small screwup.
It also points to a failure of the press to frame these issues correctly. I mean, read Salmon’s whole post. You just don’t see much analysis like this. And you certainly don’t get this:
For the time being, we’re right not to trust our banks, because given half a chance they will screw us.
But does anyone really think what he’s said there isn’t a true fact?
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#1 Posted by Sara, CJR on Thu 27 Aug 2009 at 06:25 AM
Here is what happened to me this week: I forgot about a payment I had scheduled. I went around town and bought gas, groceries, a book, some coffee, etc.--lots of transactions ranging from $3 to $40. The next morning, I look at my account online and see that the scheduled transaction went through and now all of my 10 of my pending transactions are going to be over the limit. I immediately transfer funds from another account to cover the transactions.
The next day I end up with over $300 in overdraft charges. So, lets see...100% interest on a $300 personal loan for 12 hours... yeah, an APR of 73,000% seems fair enough. I called the "customer service" number, and basically got "It's your fault, we provided you the courtesy of covering the transactions you authorized." I went ballistic (the first time I've ever done that with a customer service rep) at his definition of the word "courtesy".
Bank of America has definitely lost a customer over this...but is there anywhere I can go that is any better? How hard is it to just deny a charge when there isn't the money to cover it? BoA said they could remove the ability to overdraft, but then instead they would charge me $35 non-sufficient funds charges for each transaction that was declined! It is absolutely crazy.
Where can I go to not be taken advantage of?
#2 Posted by Terry, CJR on Wed 2 Sep 2009 at 10:50 AM
Well, good luck with that, Terry!
I'd say you'd have the best chance with your friendly local credit union, though they, too, will screw you, as USA Today's Kathy Chu has pointed out.
#3 Posted by Ryan Chittum, CJR on Wed 2 Sep 2009 at 11:49 AM
Terry, i wish you a great luck for your friendly local credit union which might perish you sometimes, but, well go for it. Direct Debit can be a well estimated solution.
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#6 Posted by Google AdSense Story, CJR on Tue 21 Dec 2010 at 01:35 PM
Hi
Has this since been rebuked? In the UK this to my knowledge has never been instigated.
The try to get you on Direct Debit for the minimum amount each month to avoid late payments.
#7 Posted by Dave, CJR on Mon 13 Feb 2012 at 11:34 AM