Audit Chief Dean Starkman’s “Hamster Wheel” piece has now been enshrined in the lexicon of the bureaucracy with the release of the FCC’s big report on “The Information Needs of Communities.”
But, you know, the big wheel keeps on turnin’, and though periodically hamsters tire and fly off into the wood shavings, they’re replaced by fresh hamsters from whom at least six months to a year worth of hard digital labor can be squeezed.
In a sense, this has long been the Way of Journalism, which should never be mistaken for an ocean cruise. In the newspaper era now ending, that meant something like this, according to my completely unscientific observation: Of print journalism majors, about a third managed to work for the college paper. Of them, roughly a third—so, a sixth ninth—went on to work for a real newspaper. A goodly number burned out five years in and went to law school to be burned out but have nice things. Fifteen or twenty years in, half of the rest had gone to the dark side, PR or some such. A hefty percentage of those remaining do okay; some do very well; others are brain-fried after decades of daily deadlines but they make it.
The demands of the Internet have just speeded up the winnowing process. Where hard-pressed reporters on small-town papers used to get eight or ten bylines a week on cop stories and school-board meetings, sometimes a few more, sometimes a lot less, content farmers are writing eight or ten things a day on stuff like this:
I was given eight to ten article assignments a night, writing about television shows that I had never seen before. AOL would send me short video clips, ranging from one-to-two minutes in length — clips from “Law & Order,” “Family Guy,” “Dancing With the Stars,” the Grammys, and so on and so forth My job was then to write about them. But really, my job was to lie. My job was to write about random, out-of-context video clips, while pretending to the reader that I had watched the actual show in question. AOL knew I hadn’t watched the show. The rate at which they would send me clips and then expect articles about them made it impossible to watch all the shows — or to watch any of them, really.
That alone was unethical. But what happened next was painful. My “ideal” turn-around time to produce a column started at thirty-five minutes, then was gradually reduced to half an hour, then twenty-five minutes. Twenty-five minutes to research and write about a show I had never seen — and this twenty-five minute period included time for formatting the article in the AOL blogging system, and choosing and editing a photograph for the article. Errors were inevitably the result. But errors didn’t matter; or rather, they didn’t matter for my bosses.
That’s Oliver Miller, who used to work at AOL, in a harrowing piece in The Faster Times on what it’s like to work as a content slave, as he puts it, making $35,000 a year putting in 60-plus hour weeks to churn out, wait for it, more than 350,000 words a year. That’s two-thirds of the way to War and Peace, people.
Much of Miller’s scorn is reserved for the infamous AOL Way document that Business Insider (neatly enough) scooped up earlier this year*, and which revealed to Miller the “why” of his suffering:
“The AOL Way,” as the document is called, lays the whole plan bare — long flowcharts, an insane number of meaningless buzzwords the works. One slide is titled “Decide What Topics to Cover.” It then lists “Considerations” from top to bottom. “Traffic Potential” is the top consideration, followed by “Revenue/Profit” and then “Turnaround Time.” “Editorial Integrity” is at the bottom.
Lest you think that the prioritization of those bullet points was a Power Point foulup, Miller is here to tell you it was not:
I still have a saved IM conversation with my boss, written after 10 months of employment, when I was reaching the breaking point:
“Do you guys even CARE what I write? Does it make any difference if it’s good or bad?” I said.


the "when" of this is missing. Did the boy >just leave
Not to detract from the horror, just want to know how current that "AOL Way" doc is, and whether it applies to PatchPo/Hufftch
#1 Posted by Edward Ericson Jr., CJR on Mon 20 Jun 2011 at 06:26 PM
Edward,
Sorry, I dropped a link in there to the original Business Insider scoop. Added that and a few words to clarify. The BI story was in February.
#2 Posted by Ryan Chittum, CJR on Mon 20 Jun 2011 at 07:34 PM
Are you trying to tell us something, @Ryan? Say it ain't so!
Dean: ... I should go on record as being pro-productivity. I’m for squeezing every last ounce from every last lazy, lucky-to-have-a-job reporter. I’m an editor, too, you know. Reporters and their “but we need time to look into stuff”—wah, wah.
OT: I hope poor Oliver gets a writing job, soon. He should try one of the news wires, what with his speed writing experience. AP and AFP do care what writes. Ten to thirty 300-word stories a day, minimum. Also, Politico likes those speed-writers, and they really don't care what you write as long as it gets page hits. You have to get up earlier than Mikey, though. And TPM is hiring a couple reporters right now; Josh cares what you write, but the pace is, eh, frenetic. And if you can do a credible anti-Obama, the right will hire you even if you can't write at a third-grade level. Just make shit up, they don't care. Or, maybe Arianna will hire him back.... With pay. Just trying to help....
#3 Posted by James, CJR on Tue 21 Jun 2011 at 07:50 AM
I'm glad you noticed my cry for help, James!
And agreed on Miller. Paying your dues means something else entirely these days, but I have a feeling he'll be all right.
#4 Posted by Ryan Chittum, CJR on Wed 22 Jun 2011 at 12:28 AM
I agree generally that the internet just speeds up the old winnowing process but AOL, HuffPo, and Demand Media are not good examples to illustrate this. All three are jokes that make no attempt at pretending they're putting out journalism. They're just generating link bait to drive ad impressions: a decidedly stupid strategy that isn't even profitable. There will always be demand for good journalism, it's just that nobody's figured out how to put all the pieces of payment and online delivery together yet. Meanwhile, Demand Media and AOL are just old-fashioned sweatshops run by morons, and those have always existed but never last long. :)
#5 Posted by Ajay, CJR on Wed 22 Jun 2011 at 04:33 AM